Subrau Brat on 2040-cars

Auto blog

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Junkyard Gem: 1998 Subaru Impreza Outback Sport Wagon

Ever since the 2005 model year, only the Subaru Legacy-based station wagon has worn the Outback name. That makes it tough to recall that not only did Subaru sell Legacy Outback sedans (through 2004, although by that time the Legacy badges had been dropped from the Outback wagon) but Impreza Outbacks as well. This isn't as confusing as Oldsmobile selling three unrelated models badged as Cutlasses at the same time, or Toyota calling the Tercel a Corolla Tercel for a few years, but it's a bit of automotive history that can be illuminated via a junkyard visit. Because you'll find examples of just about every vehicle Subaru built during the last 25 years in every Denver junkyard, it didn't take me long to find this Acadia Green Impreza Outback here. The Impreza Outback wagon had been around since the 1995 model year, becoming the Impreza Outback Sport in 1997. All North American Subarus went to all-wheel-drive for 1997, so the Impreza and Legacy Outbacks became more outdoorsy-looking at that point, to distinguish themselves from the non-Outbacks. While the advertising for this car called it just the "Outback Sport" (to distinguish it from the Legacy Outback), the Impreza name appeared on the rear bumper and in all the documentation. This sort of airport-gate-carpeting pattern became very popular on cars that were supposed to appeal to young people during the late 1990s. You'll see similarly busy fabric in Volkswagens Jetta Trek Editions and Plymouth Expressos from around the same period. I've always admired Subaru's hood scoops of this era. This one appears to have been lifted from the Japanese-market WRX. This 2.2-liter boxer-four made 137 horsepower. If you wanted the 150-horsepower 2.5 engine in an Impreza in 1998, you had to buy the RS Coupe. With the 5-speed manual transmission in a 2,835-pound car (the current Impreza doesn't weigh a whole lot more, which is unusual in our era of Model Bloat), the 1998 Impreza Outback Sport was quick enough to be fun. The automatic version was… well, not quite as much fun. This appears to be a genuine 1990s Jack in the Box antenna ball. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. When pursued by baddies in a RAV4, the Outback Sport had you covered. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video: