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Fiat Chrysler wins top Total Quality Award for first time
Mon, Jul 20 2015The Strategic Vision Total Quality Awards are 20 years old in 2015, and Chrysler has never topped the awards before. Until now, that is. Fiat Chrysler takes the overall award on the corporate level with six segment leaders from Fiat, Dodge, Jeep, and Ram. The Fiat 500 won Small Multi-Function Car, the 500e won Small Alternative Powertrain, the Dodge Challenger tied at the top in the Specialty Coupe category alongside the very un-coupe Mini Cooper Countryman, the Jeep Wrangler Unlimited took the Entry SUV category, the Dodge Durango won in Mid-Size SUV, and Ram took the overall in Best Non-Luxury Brand. The accolade means FCA has gone from one segment winner in 2010 to overall victory in five years. Cars have gotten so good, says Strategic Vision, that it is harder than ever to win. In fact, says the group, 18 years ago 85 percent of all vehicle brands had more than half a problem per vehicle. This year, no brand has more than half a problem per vehicle. The organization measures "over 155 specific aspects of the customer's experience," and scores are based on input from more than 46,000 customers. Other notables in and near the winner's circle include Volkswagen and General Motors, who tied for second place on the corporate scale, one point behind FCA. The Mini Cooper Roadster scored the highest of any model, the Corvette Stingray Convertible and Coupe scored the second- and third-highest. The Chevrolet Colorado is the first domestic Standard Pickup winner in more than ten years, and the Nissan Titan carried the Full-Size Pickup category. The press release below has all the details on how winners and losers are selected, and the full list of automakers and how they finished. "The Customer's 'Total' Experience Defines Quality, Fiat Chrysler Scores Highest in Total Quality," says Strategic Vision The 2015 Total Quality Awards® SAN DIEGO, Friday, July 17, 2015 — Unknown to many, when some consumer research firms rank a car company's quality performance they often do so by simply "counting problems." In the past, this may have been acceptable, but in today's modern and efficient manufacturing world the difference between the worst brand and best brand is LESS than half-a-problem per vehicle. Thus, any "quality ranking" based on this method is severely lacking in the complete picture of the "Total" Quality experience that customers actually use to judge their product ownership.
Ram Recall for some 2016 Heavy-Duty Pickups | Autoblog Minute
Sat, Aug 13 2016Ram is recalling some of its 3500, 4500, and 5500 heavy-duty pickups. The National Highway Traffic Safety Administration says that certain Rams were manufactured with a misshapen main output shaft. RAM Autoblog Minute Videos Original Video FCA autos ram 5500 4500
2018 Ram 1500 gets more updates with the Sport and Big Horn Black editions
Thu, Jun 29 2017The Ram pickup is one of the oldest vehicles in the segment, but it remains hugely popular with customers. The automaker has done a good job of introducing new updates to keep the truck fresh and competitive. For 2018, there are a number of new options and trims, including some special edition models. Earlier this week, we saw the range-topping Ram Limited Tungsten Edition. Today we can show you the 2018 Ram 1500/2500 Sport and Big Horn Black models. The Sport model sits in the upper-middle of the Ram lineup. It's a handsome truck, with dark emblems and body color bumpers and trim. The headlights get dark surrounds while the hood gets two scoops, similar to that on the Challenger. The big news for 2018 is the addition of the big, R-A-M grille. This ditches the iconic cross grille, replacing it with a wide, body-color piece with RAM in bold letters right in the center. The new Big Horn Black edition slots just below the Sport trim. Consider this the "murdered-out" model, with black on black on black. It's a sleek look, with black paint, black wheels, and black trim. It has the traditional cross grille but swipes the hood from the Sport model. Both trucks go on sale later this year. Related Video: Design/Style RAM Truck