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Fiat Chrysler wins top Total Quality Award for first time

The Strategic Vision Total Quality Awards are 20 years old in 2015, and Chrysler has never topped the awards before. Until now, that is. Fiat Chrysler takes the overall award on the corporate level with six segment leaders from Fiat, Dodge, Jeep, and Ram. The Fiat 500 won Small Multi-Function Car, the 500e won Small Alternative Powertrain, the Dodge Challenger tied at the top in the Specialty Coupe category alongside the very un-coupe Mini Cooper Countryman, the Jeep Wrangler Unlimited took the Entry SUV category, the Dodge Durango won in Mid-Size SUV, and Ram took the overall in Best Non-Luxury Brand. The accolade means FCA has gone from one segment winner in 2010 to overall victory in five years. Cars have gotten so good, says Strategic Vision, that it is harder than ever to win. In fact, says the group, 18 years ago 85 percent of all vehicle brands had more than half a problem per vehicle. This year, no brand has more than half a problem per vehicle. The organization measures "over 155 specific aspects of the customer's experience," and scores are based on input from more than 46,000 customers. Other notables in and near the winner's circle include Volkswagen and General Motors, who tied for second place on the corporate scale, one point behind FCA. The Mini Cooper Roadster scored the highest of any model, the Corvette Stingray Convertible and Coupe scored the second- and third-highest. The Chevrolet Colorado is the first domestic Standard Pickup winner in more than ten years, and the Nissan Titan carried the Full-Size Pickup category. The press release below has all the details on how winners and losers are selected, and the full list of automakers and how they finished. "The Customer's 'Total' Experience Defines Quality, Fiat Chrysler Scores Highest in Total Quality," says Strategic Vision The 2015 Total Quality Awards® SAN DIEGO, Friday, July 17, 2015 — Unknown to many, when some consumer research firms rank a car company's quality performance they often do so by simply "counting problems." In the past, this may have been acceptable, but in today's modern and efficient manufacturing world the difference between the worst brand and best brand is LESS than half-a-problem per vehicle. Thus, any "quality ranking" based on this method is severely lacking in the complete picture of the "Total" Quality experience that customers actually use to judge their product ownership.

444,000 Cummins diesel Ram trucks recalled for water-pump fire risk

NHTSA recently acknowledged a recall for nearly 444,000 Ram 2500, 3500, 4500 and 5500 trucks built between 2013 and 2017 with Cummins 6.7-liter diesel engines. The issue is that the water pump might do the exact opposite of keeping the engine cool. According to documents from Fiat-Chrysler and NHTSA, Concentric-brand water pumps without vent holes could suffer bearing failure, as well as start leaking coolant. This exposes coolant to hot parts of the engine, and the pump itself can become a hot part. Not all Cummins-equipped Ram trucks will be affected. If your Ram has a water pump from a different brand, or it uses a Concentric pump with some kind of vent holes, you shouldn't have any issues. In fact, the fix will be to replace the non-vented pump with a vented version. Owners with affected vehicles will be able to bring their trucks into a Chrysler dealer, where the water pump will be replaced at no charge. FCA will begin notifying owners of the issue starting on Nov. 1. Owners can also get in touch with Chrysler's customer service department at 1-800-853-1403 and should ask about recall "T51." Related Video: Featured Gallery 2013 Ram 2500 and 3500 Heavy Duty View 22 Photos News Source: NHTSA Recalls RAM Auto Repair Truck Diesel Vehicles

Ram recalling 131,000 heavy duty trucks over fire hazard

For a little over a year, Ram has been investigating an issue with a number of heavy duty trucks from the 2021 model year that have experienced engine bay fires. For some reason, even when the engine is off, the solid-state intake heater relay in Ram trucks fitted with the 6.7-liter Cummins turbodiesel can suffer a short and catch fire. In March of this year, the company planned to recall about 20,000 vehicles in the U.S. and Canada when it thought the problem was limited to trucks with unprotected relays. In May, Ram discovered the issue occurring even in trucks with protected relays. Now Ram is preparing to recall 131,177 trucks from the 2021 and 2022 model years. The models in question are:  2021-2022 Ram 2500 (DJ) pickups built between August 3, 2020 and October 8, 2021 (67,597 units) 2021-2022 Ram 3500 (D2) pickups built between August 5, 2020 and October 8, 2021 (39,324 units) 2021-2022 Ram 3500 Chassis Cabs (DD) built between August 12, 2020 and October 7, 2021 (7,317 units) 2021-2022 Ram 4500/5500 (DP) Chassis Cabs built between November 13, 2020 and October 8, 2021 (16,939 units) Ram says it is aware of about 10 engine bay fires, but no accidents nor injuries due to the fires. The bigger issue for now is that Fiat Chrysler engineers working with the component supplier still haven't been able to find a root cause for the fires. Until they can nail down a cause, Ram recommends parking affected models outside, away from structures and other vehicles.   The pickup maker expects to begin mailing letters to owners on December 3, the same day it informs dealers of the fix for the issue. Owners with questions can call the Stellantis customer service line at 1-800-853-1403, the automaker's internal code for the recall being Y76. Or they can contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). Or go to www.nhtsa.gov. The NHTSA campaign number is 21V798 Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.