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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Topiary Joe sculpts the ultimate in green cars

Efficient cars are all the rage these days, but Joe Kyte has made a business of crafting some of the coolest green cars around – literally. Kyte is better known by his nickname Topiary Joe, and in addition to being a talented artist, he is also a real gearhead. Kyte has been creating topiaries for the last 20 years. It began when he was marketing greenhouse products to Walt Disney World and saw their plant sculptures. He realized that he could do that and since then, has done around 3,400 pieces. His most intriguing creations are the rolling sculptures that move and turn. Prices for those start at about $18,000 and can be as high as $30,000. While, the wheels are machine-bent, Kyte said all the other parts are done with a table vice and a Lincoln Electric arc welder. Topiary Joe is taking the Porsche (pictured above) to Palm Beach later this year to sell or says he may donate it to Porsche North America. If you really want it, the sculpture is currently on Craigslist for sale for $24,000. Topiary Joe has also had a life-long love of cars. "I was driving my first MG Midget before I was 14," he told Autoblog. He grew up in Oak Ridge, TN, where the Manhattan Project was partially developed. He says the town was full of recent college grads driving Mercedes, and he caught the bug. His automotive mentor was a nuclear physicist who taught him to repair and restore the Mercs. Kyte has completed commissions for Sandals Resort, Dreamworks, Absolut, and many more. Among his favorite creations is the Ferrari that he created at the Abu Dhabi Grand Prix that is now exhibited at the airport each year before the race. Check out his website for a wider look at his work.

Porsche 911 Turbo and Nissan GT-R Nismo star in World's Greatest Drag Race 4

We love Motor Trend's annual World's Greatest Drag Race video. Now back for its fourth appearance, the idea of lining some of the world's fastest cars up for a ten-wide, straight-line, full-throttle run is, well... it's pretty freaking badass.
The lineup this year boasts some impressively fast cars to be sure. The group of ten includes the following darlings: Alfa Romeo 4C, BMW i8, BMW M4, Chevrolet Camaro Z/28, Ford Fiesta ST, Jaguar F-Type R Coupe, Nissan GT-R Nismo, Porsche 911 Turbo S, Subaru WRX STI and, last but not least, the Volkswagen GTI. Give us any one of those for the weekend, and we're happy to take the keys.
It must be said though, that for a publication that draws as much water as Motor Trend does, there are some big cars that we might expect to be here instead. The Lamborghini Huracán or Ferrari 458 Speciale would have added some exotic flare to the list, and the omissions of the Chevy Corvette Stingray (for the second year in a row) and the Dodge Challenger Hellcat are real head-scratchers.