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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Porsche suspends 911 GT3 deliveries amidst fears of spontaneous combustion

Seeing pictures of Italian supercars burst into flames by the side of the road, as our compatriots at Axis of Oversteer point out, has become something of a usual sight. But a Porsche? Surely those meticulous German engineers have got that taken care of, right?
Not necessarily. Reports coming in from Europe indicate that no fewer than five 911 GT3 coupes have "spontaneously combusted" in the past few weeks, prompting Porsche to launch an investigation. In the meantime, they've reportedly ceased deliveries of the new GT3 while they try to determine what the problem is and work to rectify it.
We wouldn't be surprised to see a recall issued once the problem is resolved, but for now, we'd encourage existing owners to be extra vigilant behind the wheel - or better yet, leave their cars in the garage for the time being. You wouldn't want to drive a 475-horsepower rear-drive sports car through a Polar Vortex, anyway, right?

Porsche's Tesla-fighter could have 600 hp and 300-mile range

Will this be the Ragin' Pajun? Some details on the all-electric "Tesla fighter" from Porsche have been revealed by UK's Car magazine, and, to put it bluntly, the model that has preliminarily been dubbed the 717 will be an absolute beast when it hits the road as early as 2019. With some technological help from parent company Volkswagen, Porsche is planning a model that will have about a 300-mile single-charge range, and a version that may deliver as much as 600 horsepower. The four-door will also be four-wheel-drive, with one electric motor per axle, and four-wheel steering, all for the sake of consistency, Car says. Additionally, unlike the Tesla Model S, with its battery packs running flat along the floor of the vehicle, the 717's battery layout will be far more complex, complete with bulkhead walls and 108 separate battery pouches. Last month, German publication Auto Motor und Sport reported that the Panamera's junior variant, aka the Pajun, was indeed going to be an all-electric affair. Still, beyond a few digital renderings and an estimated single-charge range of 250 miles, few details were revealed.