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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Watch 14 hot rides take over concept car lawn at Pebble Beach

The Pebble Beach Concours d'Elegance is an annual celebration of the beautiful, old cars that grace Monterey Car Week. But Monterey – and Pebble – features lots of newer metal, too, and that includes the concept lawn at Pebble Beach. Now, "concept lawn" isn't a totally accurate name anymore, and you'll see why in the list below. This year especially, plenty of production cars can be found in the area once reserved for the conceptual. Still, we're happy to see them. Here's what's featured this year: Alfa Romeo 4C Spider Audi R8 BAC Mono Bentley EXP 10 Speed 6 BMW 3.0 CSL Hommage R Buick Avenir Galpin-Fisker Rocket Speedster Hyundai HCD-16 Vision G Coupe Icona Volcano Infiniti Q60 Lamborghini Asterion LPI 910-4 Maserati Ghibli McLaren 570S Rolls-Royce Wraith By our count, that's seven concepts out of fourteen cars. But it still makes for one hot group of metal. Check 'em out in the gallery above. Related Video: Related Gallery 2015 Pebble Beach Concept Car Lawn View 38 Photos Image Credit: Copyright 2015 Drew Phillips / AOL Design/Style Alfa Romeo Audi Bentley Buick Infiniti Lamborghini Lincoln McLaren Porsche Concept Cars Videos Original Video Pebble Beach

Watch the Safari 911 do its thing off road

American racing driver Leh Keen spends his working hours in the No. 22 Alex Job Racing WeatherTech Porsche 911 GT America campaigning in the United SportsCar Championship. From the looks of this video, he spends his free time off-roading in a Porsche of his own specification: a 1981 Porsche 911 SC modded into an homage to the rallying 911s of the 1970s. Privateers began rallying the 911 not long after it went on sale 50 years ago, winning European events and the European Rally Championship as soon as 1967. After some good showings in the early 70s the carmaker took a 1978 911 SC to the Safari Rally in Africa going for the overall victory, but an encounter with a rock meant the team could only claim second place. Keen's Guards Red coupe channels that ancestor with a lift kit from Elephant Racing and a light rack and mud flaps shipped over from Europe. The engine gets a little more power thanks to intake modifications, some SSI heat exchangers, and a Danske exhaust. To help keep it together on the trail, the bumpers get pulled in and use steel bash bars for protection, and the side mirrors are aero numbers tucked into the A-pillar angle. The interior has been entirely redone. Keen apparently said "he wanted a 911 he could 'go anywhere' with," and the video above shows him doing just that. You can read more about the car in this month's Porsche Club of America magazine, check out Fatlace for the short story and a few pictures, or head to photographer Clint Davis' site for an eyefull of high-res shots of the beast. Related Video: News Source: PCAHQ via YouTube Porsche Coupe Luxury Off-Road Vehicles Performance Videos rally leh keen