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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Porsche 911 Carrera gets turbocharged engine for under $90k

There's a new Porsche 911 Carrera blowing into dealerships in March of 2016, and it will be the first such model from the German automaker to boast a turbocharged engine. Making 370 horsepower and 331 pound-feet of torque from 3.0 liters of displacement, the new flat-six engine in the base Carrera is 20-hp stronger than it was in 2015. Carrera S models bump the power level to 420 ponies and 368 lb-ft thanks to tweaked tuning parameters. The added grunt makes these the fastest 911 Carrera models ever, with Porsche touting a 7:30 lap – a full 10 seconds faster than before – of the famed Nurburgring track in Germany as proof. Those who only care about going fast in a straight line will be delighted by the 4.0-second 0-60 time of the base Carrera and even more impressed by the S model's 3.7-second run. Top speeds are 183 and 191 miles per hour, respectively. A seven-speed manual transmission is standard, and Porsche's Doppelkupplung (PDK) automated manual gearbox is optional. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. When equipped with the Sport Chrono Package, the 911 Carrera features a new mode switch on the steering wheel with settings for Normal, Sport, Sport Plus, and Individual. Porsche Active Suspension Management is standard on all models, and, in another first for a Carrera, rear-wheel steering is optional. Efficiency hasn't been forgotten for 2016, either. Porsche says its new 911 Carrera models will be as much as 12-percent more fuel economy with their new turbocharged engines. Tech buffs will surely appreciate the new Porsche Communication Management infotainment system, which features multi-touch gesture capability and handwriting recognition right on the seven-inch display. Apple CarPlay is also supported, and Google Earth and Streetview are new to PCM for 2016. The 2017 Porsche 911 Carrera is slated to hit the States with an MSRP of $89,400 (we assume that won't include destination, which in 2015 equals $995), which is about $5,000 more expensive than the 2015 model that's currently available. The 2016 Carrera S will carry a sticker price of $103,400, which is a $4,500 increase. Cabriolet models will run from $101,700 to $115,700. Porsche will show its latest 911 Carrera off at the upcoming Frankfurt Motor Show, but you can read all the details right now in the press release below.

An assortment of emblematic supercars is headed to auction

Auction house RM Sotheby's is giving enthusiasts the chance to bid on the supercars that they had posters of when they were kids. It's organizing a live sale in Miami, Florida, in December 2022 that's limited to 60 high-end models built between the 1970s and the 2010s. The oldest car in the catalog is a V12-powered 1974 Jaguar E-Type, though keep in mind that only 20 of the 60 available slots have been filled so far. At the other end of the spectrum, the newest model is currently a 2014 BMW M5. If your automotive tastes are firmly anchored in the 1980s, there's a wide selection of cars to choose from such as a 1989 Lamborghini Countach 25th Anniversary Edition and a 1987 Porsche 911 Turbo with a flat-nose conversion. If your heart belongs in the 1990s, RM's sale includes a 1990 Lamborghini LM 002, a 1995 Ferrari 512 M, and a 1996 Porsche 911 Turbo. Bentley models and a 2008 Mercedes-Benz SLR are among the newer classics. Carmakers weren't alone in pursuing speed, style, and extravagance in the 1980s; tuners fought hard for a piece of the pie as well, and RM's sale reflects that. Collectors will get the rare opportunity to bid on a number of pre-merger AMG models like a 1982 Mercedes-Benz 500SL 5.0 (R107), a 1987 Mercedes-Benz 560SEC 6.0 (C126) with a wide-body kit, and a 1989 Mercedes-Benz 560SEL 6.0 (W126). BMW-based Alpina models are well represented, too: RM accepted a pair of 6 Series-based 1987 B7 coupes and a 3 Series-based B6 2.8.  There are several slots left so it's not too late to submit your car. If you're a buyer, plan on being in Miami on December 9 and 10, 2022. We suggest clearing up space in your garage first: every car is offered with no reserve, so the selling price will be the highest bid. Related Video This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Featured Gallery RM Sotheby's supercar sale in Miami View 44 Photos Ferrari Jaguar Mercedes-Benz Porsche Auctions Luxury Supercars Classics