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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Porsche 911 GT3 RS facing delay over GT3 fire problems?

Porsche has never been afraid to introduce variants of its cars. However, its even higher spec, next-generation 911 GT3 RS may be delayed from its planned launch this summer while the engines in the standard GT3s (pictured above) are replaced.
A delay isn't certain, but executives want to make sure the high-strung mill is no longer a problem before they press forward with another model using it. Germany's Auto Motor und Sport asked Porsche CEO Matthias Müller about pushing back the launch, and he responded that it was too early to say. The company's current focus is making sure the engines get fixed and working on internal measures to prevent this kind of flaw in the future.
When fires claimed two 911 GT3s in Europe, Porsche initially stopped the model's sales and asked owners to stop driving them. It finally diagnosed the blazes as being caused by a loose screw on a connecting rod, which then resulted in crankcase damage and an oil leak. The company is replacing the engines on all 785 affected cars. A source told Autoblog that under 200 customers were actually affected, and the other cars were either at port or dealer lots. Hopefully, the recall doesn't postpone the road-going GT3 RS too far because we want to see what Porsche has up its sleeve.

Some kind of Porsche 911 spied in Germany

Seeing a Porsche undergoing testing in Germany – even at the Nurburgring – is hardly a rare sight. But this one has us scratching our heads. Though almost entirely devoid of any sort of camouflage, this particular 911 clearly has something going on. It's got LED daytime running lights (similar in appearance to those on the Cayman GT4) integrated into the front end, extra air vents around back, and a pair of exhaust tips poking out the middle of the rear bumper. In the end, we could be looking at the upcoming facelift scheduled for the 911 that will see it shift to forced induction across the entire range (save for the GT3 and GT3 RS) – or this could be another version of the existing model. Porsche has been known to churn out a steady stream of those, after all. One way or another, though, it looks like we'll be finding out sooner than later – judging from how ready this particular Elfen looks to hit the show stand and showroom. Related Video: Featured Gallery Porsche 911: Spy Shots View 18 Photos Image Credit: CarPix Spy Photos Porsche Coupe Performance