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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

911 beware! Porsche testing new top-trim Boxster

The Boxster and Cayman are like the scrappy siblings compared to their star brother – the Porsche 911. And now it looks like the rivalry is about to get even more serious, as our spies have captured this hotted-up Boxster doing some winter testing. We've already seen Porsche evaluating a higher-performance version of the Cayman, rumored to be called the GT4. It would reportedly offer a taste of the thrills of the 911 GT3, but at a lower price. The coupe appears to have a convertible twin in this Boxster prototype. The biggest giveaway of their possible relationship is the shared front bumper with larger intakes and an extra opening at the tip of the hood. Although, this one lacks the Cayman's big, rear spoiler in favor of a smaller decklid unit. The good news for fans of shifting for themselves is that this tester is fitted with a manual transmission, according to our spies. Being a prototype, though, there's no guarantee that the gearbox makes it to production. At least in Cayman trim, these higher performance models might use a tuned version of the 3.4-liter flat-six with between 370 and 400 horsepower. Though, an earlier rumor suggested that a turbocharged four-cylinder could sit behind the driver. Until we know for sure, glance at the gallery to see a Porsche that might try to challenge its big brother.

Acura Integra, Cadillac CT4-V Blackwing, Porsche Taycan | Autoblog Podcast #721

In this episode of the Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Yahoo Finance Senior Reporter Pras Subramanian. They kick things off by talking about driving the Cadillac CT4-V Blackwing and Porsche Taycan. In this week's news, they discuss the production reveal of the 2023 Acura Integra, Tesla's latest price hike, and Ford leaving the rear climate controls out of Explorers due to the chip shortage. Finally, they talk about the current state of affairs at Stellantis as the company plays catch-up with electric vehicles. Send us your questions for the Mailbag and Spend My Money at: Podcast@Autoblog.com. Autoblog Podcast #721 Get The Podcast Apple Podcasts – Subscribe to the Autoblog Podcast in iTunes Spotify – Subscribe to the Autoblog Podcast on Spotify RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown Cars we're driving 2022 Cadillac CT4-V Blackwing 2022 Porsche Taycan 2023 Acura Integra production specs and photos revealed Tesla increases prices yet again Ford to sell Explorer SUVs missing rear climate controls due to chip crunch Analyzing the state of Stellantis Feedback Email – Podcast@Autoblog.com Review the show on Apple Podcasts Autoblog is now live on your smart speakers and voice assistants with the audio Autoblog Daily Digest. Say “Hey Google, play the news from Autoblog” or "Alexa, open Autoblog" to get your favorite car website in audio form every day. A narrator will take you through the biggest stories or break down one of our comprehensive test drives. Related video: