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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

Porsche 918 Spyder recalled over bad wiring harness

An investigation of customer concerns has led to a global recall of the Porsche 918 Spyder, including 223 units in North America. The carmaker said that a carbon fiber component can damage a radiator fan wiring harness, so it is contacting owners directly to have their cars brought in for a service inspection. The issue affects cars built through the end of April 2015; cars built after that use a revised design. Dealers will remount the wiring harness, a process that should take half a day. You'll find more information in the press release below. Related Video: Porsche recalling 918 Spyder models for service inspection Precautionary recall: affected customers will be contacted directly Atlanta. Porsche has issued a global recall for 918 Spyder models that have already been delivered. This precautionary recall for a service inspection affects 223 vehicles in the United States. This is because the electric wiring harness for a radiator fan in vehicles manufactured up until the end of April 2015 could be damaged by a carbon-fiber component. The wiring harness will be examined and optimally remounted in the work shop. The cause was identified following a detailed examination of inquiries. Corrective measures have subsequently been taken in manufacturing. The owners of the affected vehicles will be contacted directly by Porsche Cars North America. The service visit, which will be free of charge, will be arranged as quickly as possible and the inspection will likely require the vehicle to be left in the shop for half a day. Featured Gallery 2015 Porsche 918 Spyder: First Drive View 51 Photos Image Credit: Copyright 2015 Porsche / AOL Green Recalls Porsche Safety Convertible Hybrid Luxury Performance porsche 918 spyder

Porsche Panamera S E-Hybrid gets $3,400 price cut in Canada

It's about $2,560 to you and me, pilgrim. Porsche is cutting the price of its Panamera S E-Hybrid by $3,400 for our neighbors to the north. In US dollars, that's a haircut of about $2,560. Of course, the premium SUV plug-in hybrid is no bargain, even in Canadian dollars. The sticker price now comes in at C$106,000 for the parallel plug-in hybrid. Granted, the car is a beast, and represents one heck of an effort for the German luxury-vehicle maker to hop aboard the green-car train, however little sales they derive from it. The model delivers 416 horsepower from its V6 gas-powered engine and electric motor. So while that's good for a fuel-economy rating (here in the States, at least) of 50 miles per gallon equivalent (MPGe), the car also has a top speed of 167 miles per hour. Think Montreal to Toronto in two hours and change, if the roads are empty. And not frozen. And have no speed limit. Stateside, the plug-in Panamera has been selling in pretty low volumes. The model, including the gas-powered version, moved about 4,200 units through the first 10 months of the year, or about 10 percent of Porsche's total. Through October, sales of the plug-in only were down 55 percent from a year earlier to just 358 units, so one shouldn't expect a flood of them to be sold because of the three-percent discount. Still, a price cut certainly beats a snowshoe to the head. Take a look at Porsche's press release below. Porsche Canada realigns pricing of its plug-in premium sports sedan 2016 Panamera S E-Hybrid now starts at $106,600 MISSISSAUGA, ON, Nov. 9, 2015 /CNW/ - Porsche Canada announced today that it had lowered the starting price of the Panamera S E-Hybrid for 2016 model year, effective immediately. The first plug-in hybrid vehicle in the luxury segment will now be offered starting at $106,600 – a reduction of $3,400 compared to the 2015 model year. This adjustment effectively brings the price in alignment with that of the Panamera S. Now, the Panamera S E-Hybrid represents an even more compelling choice in the segment, offering such quintessential Porsche traits as style, performance, quality, and impressive efficiency of its advanced powertrain. The hybrid tradition at Porsche extends back to the year 1899 and to the Lohner Porsche – the world's first vehicle to have a battery-powered electric drive as well as a combustion engine, which was designed and built by Ferdinand Porsche.