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Historic race cars highlight the RM Sotheby's 2023 Le Mans sale

Auction house RM Sotheby's is celebrating 100 years of the 24 Hours of Le Mans by organizing a big sale on the day before the race. The cars scheduled to cross the auction block have all spent time on the track, and the catalog shows how racers have evolved since the 1930s. Browsing through RM's auction catalog is like taking a five-minute course in the history of racing. The oldest car is a 1932 Aston Martin Le Mans 'LM8' that's had a remarkable life. It was developed and built for competition and entered in the 1932 24 Hours of Le Mans by the Aston Martin factory team, where it finished seventh. It was ultimately sold to a private owner but it survived, which shouldn't be taken for granted: teams often destroyed obsolete race cars, and the list of special vehicles that didn't survive World War II is longer than you'd think. Paul Sykes bought the car in 1955 and used it as his daily driver. Imagine walking out of a shop in a British village in the 1960s and finding a 1932 race car parked next to your Mini. Sykes ultimately bought another daily driver, but he kept the Aston Martin for a total of 55 years. The second-oldest car is a 1936 Delahaye 135 S with a body by coach builder Pourtout. RM notes that this is one of the most significant pre-war competition Delahaye models and adds that it finished second in the 1938 edition of the 24 Hours of Le Mans. It continued racing until 1956 and then spent several decades hidden in storage. It was fully restored in 2005, and it's now eligible to compete in historic races such as the Mille Miglia and the Le Mans Classic. Restoring it was easier said than done: the car was rebodied twice before being tucked away. None of the cars crossing the block were built in the 1940s, so we skip ahead to the 1950s with a 1954 OSCA MT4 by Morelli. It's one of 72 built, according to RM, and only 19 of those were fitted with the twin-cam, 1.5-liter 2AD engine. It raced at Le Mans in 1954 but ended up disqualified following an accident. Another highlight from the 1950s is a 1958 Lister-Jaguar 'Knobbly' finished in yellow and green. We said that all of the cars crossing the block have spent time on the track, but that doesn't mean they were built to race. The 1963 Ferrari 250 GTE 2+2 Series III is a street-legal model, yet it's included in the auction because it was used as a safety car during the 1963 edition of the race.

Nick Murray's problematic Porsche 911 shows the power of a viral video

When Nick Murray took delivery of his 2013 Porsche 911 Carrera S in June 2013, he had saved for it for the past five years. He didn't just pluck a random 911 off a dealer lot. He specially ordered his car with thousands of dollars in extras tailored just to him, and he captured all of the options on his YouTube channel. The love affair didn't last long. Eventually the channel became a place for Nick to air his growing list of grievances about his deteriorating 911. Eventually, his mix of righteous indignation and sarcasm went viral.
By late December, he had already had four warranty repairs done on the car. Things got much worse in March. The computers began resetting whenever Nick drove over large bumps. There was also an acrid, electrical smell that occasionally permeated the cabin. Murray filed for Lemon Law protection. Porsche Cars North America contacted him for the first time to fix the problem, but it didn't help.
Things culminated in April when Murray put up a new video that showed more troubles. He began arbitration with Porsche and asked for either his full purchase price back or an exact replacement. The company countered with a portion of what the car was worth, based on its mileage. Murray refused and turned to his YouTube watchers for help. He asked them to spread the word, and the video went viral with over 800,000 views as of this writing. Supporters posted it multiple times on Porsche's Facebook and Twitter sites.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.