2007 Porsche 911 Carrera S Coupe 2-door 3.8l on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Evo makes the case for the world's best driving road in Majorca

What good is a sports car if you haven't got a great place to drive it? It's a common refrain that we've heard time and time again. But few are as familiar with the problem as they are in the UK, where the number of people, cars on the road and traffic cameras keep growing to conspire against the joy of driving. Leave it to Evo, then, to depart in search of the greatest driving road in the world.
It's a pursuit that's taken the British car mag across Europe, most recently to Romania's Carpathian Mountains where it added the Transalpina Pass to its short list. But its latest journey has taken Evo to the Spanish island of Majorca, where Henry Catchpole found not one, but two spectacular driving roads from behind the wheel of the new Porsche Boxster GTS. We could drone on about the smooth, empty ribbons of twisting tarmac with excellent visibility and panoramic vistas... but you really want to see the video for yourself. Don't miss Evo's previous trip to Romania in the Jaguar F-Type, which we've included below, as well.

DP Motorsport tries to turn a vintage Porsche 911 into a sleeper

Once you get past the fact that it's hard to call a car a sleeper when it has race-product stickers on its quarter panel, and the script across the back panel reads "Porsche 911 3.2 Sleeper," it's fun to imagine what this car can do. Celebrating the 50th anniversary of the Porsche 911, Germany's DP Motorsport took a model from 1986, stripped it of everything - including the paint and undercoating - then replaced everything with lightweight and race-ready parts.
In went race cams and ported cylinder heads, a lightweight flywheel, an RSR titanium racing exhaust, 935-style lollipop seats and RSR carpeting, a lightweight battery, perforated and galvanized hinges and brackets, hardened perspex windows. The 3.2-liter engine puts out 270 horsepower - 70 hp above the stock 911 on sale here in 1986 - and 226 pound-feet of torque through a limited slip differential to staggered wheels. The exterior color is metallic rock-green lacquer.
If you want one, $120,00 is where the part starts, but DP Motorsport says it offers the parts individually if you don't need your vintage Porsche to sleep this hard. On a side note, for a chucklesome journey back in time, check out this review of the 1986 911 that gets things going with this line: "First off, the Porsche 911 is very expensive - how does about 40 thou grab you?" Back on topic, there's a press release below that tells the rest of the story of the 3.2 Sleeper.