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Ford GT Mk II at Goodwood, Bentley EXP 100 GT concept EV and driving the Hyundai Veloster N | Autoblog Podcast #588

In this week's Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Consumer Editor Jeremy Korzeniewski and Associate Editor Joel Stocksdale. To kick things off, they talk about driving the Porsche Cayenne S, Hyundai Veloster N and Nissan Armada. Then they recap the Goodwood Festival of Speed, including the Ford GT Mk II that debuted there. Next up is news: the Bentley EXP 100 GT electric concept car, Ford canceling diesel for the Transit Connect and Elon Musk dismissing talk of a refresh for the Model S and Model X. Finally, they take to Reddit to help pick between a 2016 Audi S3 and a 2017 Alfa Romeo Giulia. Autoblog Podcast #588 Get The Podcast iTunes – Subscribe to the Autoblog Podcast in iTunes RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown Cars we're driving: 2019 Porsche Cayenne S 2020 Hyundai Veloster N 2019 Nissan Armada Ford GT Mk II debuts at Goodwood, and other impressions from the event Bentley unveils EXP 100 GT electric concept car Ford cancels diesel engine for Transit Connect Tesla Model S and X wonÂ’t get a refresh Spend My Money: Audi or Alfa? Feedback Email – Podcast@Autoblog.com Review the show on iTunes Related Video:    

Nissan Leaf's No Charge To Charge now available in Boston

Depending on where you buy your all-electric Nissan Leaf, there's a pretty sweet deal attached. In some parts of the US – most recently, now also in Boston, MA – new Leafs come with the "No Charge To Charge" program, which allows drivers to recharge their batteries at some public charging stations for free. Today's announcement that Boston will join the program brings the total number to 17 area, and Nissan has said it will eventually expand No Charge To Charge to at least 25 markets in the US by the end of the year. As Nissan representatives explained when the program was first announced at the 2014 New York Auto Show, there are limits on the program. Without paying, you can plug your new Leaf into a public CHAdeMO DC fast charger for a maximum of 30 minutes and just one hour at Level 2 stations. You can find a list of No Charge stations from companies like ChargePoint, Blink, AeroVironment, and NRG eVgo here. Related Video: CALLING ALL BOSTONIANS: NISSAN'S "NO CHARGE TO CHARGE" PROGRAM ARRIVES IN BEAN TOWN BOSTON (July 6, 2015) – Nissan is launching its "No Charge to Charge" promotion for Boston-area Nissan LEAF buyers, providing two years complimentary public charging with the purchase of the all-electric car from LEAF-certified dealers in the Boston market. "Nissan LEAF is an attractive option for Boston car buyers because it is fun to drive and offers significantly lower operating costs when compared to a gas-powered car," said Andrew Speaker, director, Electric Vehicle (EV) Sales & Marketing, Nissan. "EV charging infrastructure continues to grow in Boston, and access to free public charging for new LEAF buyers helps make owning an all-electric vehicle even more cost-effective and convenient." "No Charge to Charge" launches at Nissan LEAF dealers in the Boston market on July 1. The promotion includes access to fast chargers that can charge a LEAF battery pack from empty to 80 percent in about 30 minutes, as well as level 2 (240V) chargers spread throughout the Boston area. Nissan now offers "No Charge to Charge" in 17 U.S. markets, including San Francisco, Los Angeles, Sacramento, San Diego, Fresno, Seattle, Portland (Oregon), Chicago, Atlanta, Indianapolis, Nashville, Phoenix, Dallas-Ft. Worth, Houston, Denver and Washington, D.C. Nissan plans to offer the "No Charge to Charge" program at LEAF dealers in a total of at least 25 U.S. markets later this year.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.