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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

MI man injured in crazy Nissan Titan crash caught on video

Earlier today, a man from Kentwood, Michigan was seriously injured after a bizarre accident on Interstate 96 outside of Lansing. While he's expected to make a full recovery, it's the footage captured by another driver that makes this incident so remarkable.
The 59-year-old driver of the Nissan Titan involved in the crash was towing a trailer when he hit the median and was catapulted over a guardrail into a local creek. A driver that was traveling alongside caught the entire incident on Vine, creating a disturbing loop of the truck flying through the air, before disappearing from view.
The man was recovered by rescue services, taken to a hospital, and is expected to make a full recovery. It's unclear what caused him to lose control and end up on the median. Scroll down for the six-second Vine video.

Nissan Juke Nismo RS reveal confirmed by LA Auto Show

With the LA Auto Show a little more than a month away, we're getting a good idea of which cars we'll be seeing there. Show organizers have issued a press release that names numerous debuts we've heard about already, and one that caught our eye as brand new: the Nissan Juke Nismo RS.
We first heard about the Juke Nismo RS last year, and reported news of track-focused handling upgrades as well as a boost in power to the tune of 270 horsepower - an increase of 73 hp over a standard Juke. There is still no definitive word as to what else the will come with the Nismo RS package.
In addition to the Juke, we hear that the Nismo brand will also help unveil a new concept vehicle for Nissan on the LA stage.