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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Nissan, Infiniti recall more than 130,000 vehicles for potential fuel leak

Nissan and its luxury brand, Infiniti, are set to recall 133,592 vehicles after discovering that fuel could leak out around the pressure sensor, potentially increasing the chances of a fire. While Nissan lists five nameplates in its recall, there are actually only three models affected by the improperly tightened fuel pressure sensor. They include the 2012 to 2014 Nissan Juke, as well as 2012 to 2015 Infiniti M56/Q70 sedans and QX56/QX80 SUVs. Nissan will begin notifying owners of affected vehicles soon, with the recall expected to officially kick off no later than January 26, 2015. Naturally, repairs will be conducted free of charge. Scroll down for the official bulletin from the National Highway Traffic Safety Administration. And stay tuned for more news coming out of the NHTSA offices today. In addition to Honda's expansion of its recall for vehicles with Takata-built airbag inflators, the regulatory body published a huge number of unrelated recalls this morning, helping to stack the total number of called-back vehicles even higher in these last weeks of 2014. Report Receipt Date: NOV 28, 2014 NHTSA Campaign Number: 14V683000 Component(s): FUEL SYSTEM, GASOLINE Potential Number of Units Affected: 133,592 Manufacturer: Nissan North America, Inc. SUMMARY: Nissan North America, Inc. (Nissan) is recalling certain model year 2012-2014 Nissan Juke, 2012-2013 Infiniti M56, QX56, and 2014-2015 Infiniti Q70, and QX80 vehicles. The fuel pressure sensors may not have been sufficiently tightened during production. As a result, the fuel pressure sensor may loosen with vehicle usage and cause a fuel leak. CONSEQUENCE: A fuel leak in the presence of an ignition source could cause a vehicle fire. REMEDY: Nissan will notify owners, and dealers will replace the fuel pressure sensors, as necessary, free of charge. The recall is expected to begin on or before January 26, 2015. Owners may contact Nissan customer service at 1-800-647-7261. NOTES: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. This is an expansion of recall 12V-069 Featured Gallery 2015 Infiniti QX80 View 26 Photos Related Gallery 2013 Nissan Juke Nismo News Source: National Highway Traffic Safety AdministrationImage Credit: Infiniti, Nissan Recalls Infiniti Nissan Safety Crossover SUV Luxury Sedan infiniti qx80 infiniti m56 infiniti q70

Nissan says next Rogue coming September 10

The Nissan Rogue has been around since 2007, and after nearly seven years on the market, it's about due for replacement. Which is just what Nissan has announced is coming up next down the pipeline.
The Japanese automaker didn't reveal much to go with this teaser image of the headlight and front fender, saying only that "the all-new 2014 Nissan Rogue will push the envelope of CUV design starting on September 10 when it is unveiled." That's the day on which the Frankfurt Motor Show opens its doors for press previews, so it's pretty safe to say that we'll be seeing it at the Messe.
The news follows the spy shots we brought you two weeks ago. Expect the design to follow the lead set forth by the Hi-Cross concept from Geneva last year, with production to take place in Tennessee.