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Hyundai plots a Nissan Juke fighter

A few years ago, Hyundai Motor America CEO Dave Zuchowski suggested interest in taking on the Nissan Juke with a subcompact crossover. It looks like that project is coming together, as we caught Hyundai testing a small, curiously-styled SUV in Germany recently. The SUV is expected to share a lot of the same chassis components as the i20, a hatchback that's sold in other parts of the world, with the same engine lineup as the new i30, another hatchback that Hyundai doesn't sell in the America. In the United Kingdom, the i30 is available with engines including a 1.4-liter gasoline and a 1.6-liter diesel unit. Front-wheel drive would be standard with all-wheel drive an option. The heavily-camouflaged prototype doesn't give away a lot of the SUV's design. The front of the vehicle is hidden away, but what we can see the grille features hexagonal shapes instead of the horizontal bars that we've become accustomed to seeing in Hyundais. The headlights mimic the Jeep Cherokee's design with thin slits on top and larger, round units toward the bottom. At the back, camouflage hides the majority of the prototype, but the taillights appear to be different than the rest of Hyundai's offerings. The outline of the taillights resembles the same units found on the Intrado Concept, indicating the vehicle will get some design cues from the hydrogen-powered prototype. A single exhaust outlet protrudes underneath the rear end. The overall profile of the SUV appears to be smaller than the Tucson, which is currently Hyundai's smallest crossover in the US. Related Video: Featured Gallery Hyundai SUV Spy Shots View 10 Photos Image Credit: CarPix Design/Style Spy Photos Hyundai Nissan Crossover SUV Future Vehicles

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Ghosn hedges Nissan's 2020 autonomous deadline

Three years ago, Nissan was one of the first companies to promise a hands-free autonomous car by 2020. According Nissan Chairman and CEO Carlos Ghosn, when and how much we'll be able to take our hands off the wheel depends on more than just the components in the car. At a press conference during this year's Frankfurt Motor Show, the head of the Renault-Nissan Alliance said, "No matter how fast the technology develops, the autonomous cars are very dependent on the regulation." Basically Ghosn is saying that Nissan will be ready, but the laws allowing hands-free driving might not be so prompt. "You can build a lot of autonomy, but if the consumer or the driver cannot enjoy it because he still has to have his hands on the wheel, he still has to have his eyes on the road, it just puts cost in the car without the benefit," said Ghosn. The overall tone of Ghosn's comments was that Nissan is ready for autonomous driving, but without clear laws there could be no point in offering the technology to consumers. Ghosn also clarified what autonomous driving means in Nissan terms, clarifying a statement last year where he said a consumer product is still a long way off. The company's three-step plan begins next year, "where you can be on the highway as long as you don't change lanes and you can be in autonomous mode." Then in 2018, these systems will be able to change lanes without human intervention. For the final step in 2020, "We're going to have cars capable in the city and on the highway to make more complicated operations [in an] autonomous way," said Ghosn. "That's why I think when you talk about autonomous cars, we have to be much more specific about what kind of autonomy are we talking about... but we maintain our forecast that is going to come in different waves, and we define our waves by the functionality of autonomy in our cars [in] '16, '18, '20." That said, don't skip your driver's license renewal five years from now. According to Ghosn, you won't see a Nissan without a steering wheel. That's both Nissan's goal, and the company's way around the lack of regulation on driverless cars. "Frankly, a car without a driver is not our priority... There is a driver, and we are putting some functions into the car, allowing the driver to drive when they want, and to stop driving when they want... These are the same pieces of technology, which in addition to others, can lead you to the car without the driver.