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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

2020 Mini Clubman John Cooper Works First Drive | Personality at a price

An abundance of power isn’t typically associated with products named Mini Cooper. Even the John Cooper Works (JCW) editions have most recently been making do with 228 horsepower from their turbocharged four-cylinder engines. ThatÂ’s plenty to feel quick and sprightly, but drag races still havenÂ’t been kind to high-performance Minis. Things are different with the 2020 Mini Clubman John Cooper Works. It has a 2.0-liter turbocharged four-cylinder that makes a rowdy 301 horsepower and 331 pound-feet of torque. ThatÂ’s good for a 0-60 mph run of just 4.6 seconds, which is sufficiently spicy for our tastes. This being the Clubman, itÂ’s more of a pocket rocket that doesnÂ’t quite fit in your pocket. Its four doors and quirky barn door hatch opening gives it far more utility than the much smaller two- and four-door Hardtops. Still, the Clubman is a small car, based off a BMW platform that underpins a variety of BMW Group front-drive-based cars and SUVs. From a size and shape perspective, itÂ’s most like the BMW X2. The quick X2 M35i and JCW Clubman even share an engine. As weÂ’ve come to expect from John Cooper Works Minis, this new one is full of performance extras. The new engine has a stronger crankshaft, new pistons, connecting rods and a lower compression ratio (10.2 to 9.5) to better suit the increased boost pressure. A larger turbocharger is also fitted with a blow-off valve that Mini says contributes to its better response. The much more powerful engine is paired with a new JCW-specific exhaust that is livable when driving conservatively, but raucous and in your face once you dip into the throttle a little deeper. As standard, the JCW Clubman is paired with an eight-speed automatic transmission that brings launch control with it. No manual is available, and thatÂ’s a shame. Mini has kept the stick shift around for longer than many car companies, and its absence from the enthusiast-focused JCW Clubman is a big disappointment. ThereÂ’s a mechanical limited-slip differential up front integrated with the automatic transmission, allowing torque to be shifted from one wheel to the other should one begin to slip. On top of that, the JCW Clubman also comes standard with all-wheel drive. Like all-wheel drive Minis before it, if the front wheels are short on traction, power is instantly transferred rearward, but power is sent to the front as often as possible for efficiencyÂ’s sake.

2019 Mini E Countryman Review | Not a great plug-in hybrid, but still great

At first glance, the 2019 Mini E Countryman plug-in hybrid is wildly unimpressive. It can only go a meager 12 miles on electricity alone, and when out of plugged-in electrons its turbocharged three-cylinder engine manages an EPA-estimated 27 mpg in combined driving. Pretty good for a compact SUV, but crap for a hybrid. Its price tag is eye-watering. Although it starts at $37,750, including $850 destination, my test Countryman hit the register at $45,750 and still didn't have power seats, leather, satellite radio, adaptive cruise control, and other items that should be included on a vehicle at this price range in this segment (compact SUVs like the Mercedes GLA or Volvo XC40). Admittedly, if you skip our test car's $2,000 John Cooper Works Appearance package (not a bad idea), you can add some of those extra niceties instead, but the price would still be steep. An E Countryman, or 2019 Mini Cooper S E Countryman ALL4 as it's officially and ridiculously known, is roughly about $4,000 more than a comparable gas-only Cooper S Countryman ALL4. There are some functional disadvantages as well. The plug-in hybrid lacks the regular Countryman's sliding back seat that adds cargo space without folding the seat backs and therefore wiping out passenger space (see video below). It also has only about 30 percent of the under-floor storage available in the cargo area, the result of the batteries needing to go somewhere. Now, Senior Editor Alex Kierstein reports that he found the E Countryman to still be perfectly space efficient. There was sufficient room for his wife to sit up front with a rear-facing baby seat behind her and a big stroller in the trunk. Still, he would've had even more room in the regular Countryman. The bottom suitcase in the right photo would not fit in the E Countryman since it lacks this regular version's removable floor panel. Really, all the above issues make the plug-in hybrid version of the Countryman a little hard to recommend ... at first. At second, third and fourth glances, it actually starts to make a lot more sense. Sure it only went between 10 and 12 miles on electricity after I recharged it, but hey, that's still 10 to 12 miles further than any other Mini can muster. You can even utilize the "Save Mode" that allows you save that electric range for times when you know it'll be most beneficial (say, the urban-driving conclusion to the morning commute).