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Volvo leads and Mini fails in JD Power's Tech Experience Index

New cars are basically rolling computers. Everything from the engine to the infotainment runs on a series of ones and zeros, and a lot of that technology requires input from the driver. So it's no surprise that JD Power has a study designed specifically to discern which bits of tech drivers love and which bits they loathe. "New technology continues to be a primary factor in the vehicle purchase decision," says JD Power's Kristin Kolodge, executive director of driver interaction & human machine interface research. "However, it’s critical for automakers to offer features that owners find intuitive and reliable. The user experience plays a major role in whether an owner will use the technology on a regular basis or abandon it and feel like they wasted their money." The J.D. Power 2020 U.S. Tech Experience Index (TXI) Study found that Volvo owners are happiest with the technology packed inside their vehicles, followed by BMW and Cadillac, all brands that JD Power classifies as premium. The highest-rated mainstream brand is Hyundai, followed by Subaru and Kia. As was the case with the organization's Initial Quality and APEAL studies, Tesla's numbers aren't officially included because they are the only automaker that has not granted JD Power approval to contact its owners in states that require it. Tesla's projected score of 593 would have put it in second place, right behind Volvo's score of 617. The lowest-ranked brand in the TXI Study is Mini, with Porsche right behind. Diving a little bit deeper, JD Power's findings suggest that the technologies new car buyers care most about are related to helping them see their surroundings better. Camera systems, including rear-view mirror cameras and ground-view cameras, scored highest in five of the six satisfaction attributes measured in the study. The technology that owners could really do without? Gesture controls. Owners who answered JD Power's survey say they don't use gesture controls much at all after initially trying them, and they don't really care if their next vehicle has them. We have to wonder if those responses might be what kept BMW out of the top spot. The TXI Study also found that owners are split on automated driving helpers, like lane-keeping assist and automatic emergency braking. JD Power suggests that owners may need more training on those systems before they learn to trust them. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences.

2020 Mini Cooper SE First Drive | Little range, big fun

The all-electric Mini Cooper has been a long time coming. The company’s first step toward electrics began in 2008 with the experimental Mini E, a car that used a powertrain co-developed with an outside company and that had some major compromises. It didn't have a back seat, there was even less cargo space than a regular Mini and it wasnÂ’t available to purchase, being offered in limited numbers for a short lease. More than a decade later, the 2020 Mini Cooper SE is available for purchase or lease to anyone, and offers the complete Mini experience, with in-house BMW-Mini technology and fewer compromises. ThatÂ’s also how Mini is marketing the Cooper SE: The S in the name is there to tell you it's as much fun to toss around as the grin-inducing Cooper S. The blunted performance from extra weight and limited range might say otherwise, but from behind the wheel, this is a Mini worthy of its S, and not some fun-challenged economy-mobile. The powertrain uses the same electric motor youÂ’ll find in a BMW i3. It makes 181 horsepower and 199 pound-feet of torque, which is just 8 hp and 8 lb-ft less than the gas Cooper S. Weight is an issue for performance numbers, since the 3,153 lbs SE lugs around an extra 453 lbs compared with its gas sibling. That reduces its 0-60 mph time from 6.5 seconds to 6.9, and its top speed also drops to just 93 mph as a function of its single-speed transmission. But a half-second to 60 mph is less significant from behind the wheel. Simply put, the Mini Cooper SE feels sprightly. It has the electric motor trademark of instant throttle response, which is amplified by the more aggressive throttle setting in Sport mode. The other trademark is a big lump of torque, though not quite as much as the tire-torching Chevy Bolt EV or Hyundai Kona Electric. These characteristics make the Mini fun for squirting around town and for making passes on the highway. Power starts falling off if you keep your foot down, so on-ramps arenÂ’t as thrilling as the longer-legged gas Minis. Also impressive are the regenerative braking modes. The Cooper SE has a mild mode and an aggressive one, with the former feeling a bit like the engine braking in a manual-equipped gas car, and the heavy one making it easy to drive with one pedal. The extra weight doesnÂ’t hinder handling. In fact, there may be some incremental improvements, as the electric Mini has a 50/50 front/rear weight distribution, better than the front biased gas Minis.

Mini moving away from leather as it shifts to recycled interiors

In the midst of a far-reaching transformation, Mini announced that it will gradually phase leather upholstery out of its range in the coming years. It plans to fully adopt recycled fabrics in a bid to make its cars more eco-friendly. "We don't need leather any more in the future, because we don't believe it's sustainable. We're totally convinced that we will have modern and high-value products without leather," affirmed Oliver Heilmer, the firm's design boss, in an interview with British magazine Autocar. He didn't reveal when leather will disappear completely, however. Demand for real hides nonetheless remains relatively high; Autocar pointed out that about 54% of the new cars that Mini sells in the United Kingdom are ordered with leather upholstery, which is generally either sold at an extra cost or made standard on upmarket trim levels that come with a price premium. We've asked the company's American division to provide us with the take rate on our shores, and we'll update this story if we learn more. Mini's shift towards recycled materials is ongoing. As of writing, 100% of the fabric it uses to upholster seats is recycled, according to the same report, and 70% of the material underneath the cloth is, too. Looking ahead, it will make interior trim pieces with recycled materials. Cork was used in the Urbanaut concept, for example. Heilmer's comments add another piece to the next-generation Hardtop puzzle. Tentatively due out in 2023, so possibly as a 2024 model, it will embody the nameplate's biggest evolution since BMW rebooted it in 2000. It will likely still be offered with two or four doors, though the convertible is allegedly living on borrowed time, and both will be smaller than their respective predecessors. It will also showcase a purer approach to design. Heritage will continue to shape the exterior design. Inside, the theme will come "more from a home perspective rather than an automotive one," Heilmer noted, which partially explains why stylists want to incorporate different materials. His team is still debating whether features like the toggle switches need to come back, or if they're outdated. Most can be replaced with a menu in the infotainment system, but tapping a screen is not as satisfying and a lot more anodyne than flipping a switch. Designing a new Mini requires balancing the past and the future. "We're looking to create a timeless design.