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Volvo leads and Mini fails in JD Power's Tech Experience Index

New cars are basically rolling computers. Everything from the engine to the infotainment runs on a series of ones and zeros, and a lot of that technology requires input from the driver. So it's no surprise that JD Power has a study designed specifically to discern which bits of tech drivers love and which bits they loathe. "New technology continues to be a primary factor in the vehicle purchase decision," says JD Power's Kristin Kolodge, executive director of driver interaction & human machine interface research. "However, it’s critical for automakers to offer features that owners find intuitive and reliable. The user experience plays a major role in whether an owner will use the technology on a regular basis or abandon it and feel like they wasted their money." The J.D. Power 2020 U.S. Tech Experience Index (TXI) Study found that Volvo owners are happiest with the technology packed inside their vehicles, followed by BMW and Cadillac, all brands that JD Power classifies as premium. The highest-rated mainstream brand is Hyundai, followed by Subaru and Kia. As was the case with the organization's Initial Quality and APEAL studies, Tesla's numbers aren't officially included because they are the only automaker that has not granted JD Power approval to contact its owners in states that require it. Tesla's projected score of 593 would have put it in second place, right behind Volvo's score of 617. The lowest-ranked brand in the TXI Study is Mini, with Porsche right behind. Diving a little bit deeper, JD Power's findings suggest that the technologies new car buyers care most about are related to helping them see their surroundings better. Camera systems, including rear-view mirror cameras and ground-view cameras, scored highest in five of the six satisfaction attributes measured in the study. The technology that owners could really do without? Gesture controls. Owners who answered JD Power's survey say they don't use gesture controls much at all after initially trying them, and they don't really care if their next vehicle has them. We have to wonder if those responses might be what kept BMW out of the top spot. The TXI Study also found that owners are split on automated driving helpers, like lane-keeping assist and automatic emergency braking. JD Power suggests that owners may need more training on those systems before they learn to trust them. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences.

John Cooper Works GP Pack transfers feisty visual cues to Mini JCW

Mini made just 3,000 examples of the 302-horsepower, $45,750 John Cooper Works GP. Now that they're all gone, Mini designers have put together a cosmetic kit called the John Cooper Works GP Pack that lends some of the genuine GP aura to the standard Mini John Cooper Works. The Racing Grey Metallic paint and contrasting Melting Silver Metallic roof, rear spoiler — in standard form as opposed to the lurid unit, and mirror caps are ported over. They're offset by the black engine scoop, door handles, and fuel filler door, red trim across the grille, and piano black headlight surrounds with black headlight and taillight inserts. The exterior Mini badges go all Johnny Cash black, too, and the 18-inch John Cooper Works Cup Spoke lightweight wheels show GP on their center caps to match the GP logos on the door sills.  The cockpit amps up its edge with JCW leather-trimmed Dinamica suede sport seats in front, bearing GP badges — the two-door keeps its four seats, though, unlike the two-seater JCW GP. A 3D-printed metal stripe marks 12 o'clock on the Walknappa leather-corvered steering wheel, Walknappa being a fancy BMW Group name for one of its Nappa leather finishes. Buyers that go the eight-speed automatic route will get 3D-printed shift paddles with more GP logos. Floor mats front and rear pop with red cross stitching, and yet more GP logos. As a look-fast instead of a go-fast package, nothing changes under the hood or under the skin, the JCW sticking with its 2.0-liter turbo four-cylinder with 228 hp and 236 pound-feet of torque. Mini hasn't coughed up a price yet, but we're told the John Cooper Works GP Pack will be available sometime next month. Related Video:    

Mini prices new Cooper Hardtop from $19,950* as configurator comes online

As surprised as the face of the new 2014 Mini Cooper makes the model look, customers shopping for the third-gen hatchback won't be surprised at all come spring. When the Hardtop goes on sale, it will not only offer a similar design to the outgoing model, it will also have a familiar price with a starting MSRP of $19,950 (*plus $795 for destination).
That price is for the base, third-generation model with the company's new 134-horsepower, 1.5-liter three-cylinder turbocharged engine, and that MSRP amounts to a $250 increase over the 2013 Cooper. Looking for a little more power? The 189-hp Cooper S will go on sale at the same time, starting at $23,600 - just $300 more than last year's model.
Mini's press release discussing 2014 Cooper pricing is posted below, but for more detailed information on the options and packages, head on over to the live configurator.