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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

The 2017 Mercedes-Benz E-Class interior is the new standard [w/video]

You can choose from 64 ambient light colors in the 2017 Mercedes-Benz E-Class. Sixty-four. It's this sort of personalization that highlights Mercedes' approach with its new midsize sedan, a car I'm comfortable saying will once again secure its place as the most luxurious car money can buy in that class. It's the true Mercedes of the segment. All you have to do is look inside. If the cabin of this new E-Class looks familiar, it's because it builds on a successful Mercedes-Benz formula. There's a wealth of luxurious materials at your fingertips; leathers and trims from the S-Class trickle down to Mercedes' midsize E, and work in perfect harmony with beautifully sculpted surfaces. If I told you the pictures above show a new S-Class Coupe, you'd (probably) believe me. That's exactly how I felt during an intimate preview of the new E-Class' interior at one of Mercedes' research and development buildings in Sindelfingen, Germany. After hearing Merc's suits talk about the mission of the new E-Class, my iPhone was confiscated, and I was ushered behind a dark curtain where I met a lightly camouflaged car. Sitting inside, my first impression was the same as when I first met the current S-Class a couple of years ago: wow. Much like how the new C-Class is often referred to as a "baby S-Class," the same can be said of the new E, with even more validity. Here's why. Everything On The Big Screen The first thing you notice is the flat, dual-screen display that makes up the instrument panel and central infotainment headunit. This large piece of tech is a "Mercedes interior signature," according to lead designer Hartmut Sinkwitz. All versions of the E-Class have this setup, but in two different levels of execution. Base models get traditional fixed speedometer and tachometer gauges, with a seven-inch color display between them and an 8.4-inch color display off to the right for the COMAND system. Uplevel cars, like the ones you see here, get two 12.3-inch screens, with a huge range of customization options, and a revised main menu interface for COMAND. With that premium system, three different skins can be selected for the gauge cluster. The standard configuration – Classic – is exactly what you expect from a new Mercedes, with a clean, two-gauge design and different driver-selectable information screens in the middle. But new for the E-Class are two other views, branded as Sport and Progressive. Sport still uses the two-gauge setup, but uses different fonts and colors.

Daimler CEO Zetsche answers 'Most likely' to question of a Maybach SUV

When Dieter Zetsche was asked about the possibility of getting Maybach, the reimagined Mercedes-Benz ultra-luxury sub-brand, into the premium SUV game, the Daimler CEO reportedly told Auto Express, "Most likely." Those two little words aren't a firm answer – let alone an indication of timing – but we wouldn't be shocked to find out Mercedes is already working on one. Range Rover has gone even more upscale, the Bentley Bentayga is coming this year, as will the Maserati Levante. Rolls-Royce is deciding on an SUV this year (we think it's only a matter of time before they say "yes"), the Lamborghini Urus is still expected in 2018, Aston Martin is raising funds to build a crossover, and there have been rumors of a BMW X7 and Audi Q9 for years. Point being, everyone is busy writing their own invite to this ultra posh party. The latest comments would appear to put to rest any will-they/won't-they questions around a high-riding Maybach offering. There were rumors last summer that a GL-Class SUV (a model range shortly to be known as GLS-Class) with revamped styling and lots of luxury touches would join the top-tier sub-brand, but then in November, Mercedes' global head of sales and marketing told Automotive News, "I don't want to categorically rule anything out, but at this stage we have no plans for it [a Maybach SUV]." If and when a Maybach utility does become official, we'll only be picking up where we left off with the brand's previous incarnation: a GL-based Maybach was rumored way back in 2007. News Source: Auto ExpressImage Credit: Copyright 2015 Steven Ewing / AOL Maybach Mercedes-Benz SUV Luxury mercedes gl-class