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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

2013 Mercedes-Benz GLK250 Bluetec gets 33 mpg, priced from $38,950*

It's been more than a year since we first saw the 2013 Mercedes-Benz GLK250 Bluetec unveiled at the 2012 New York Auto Show, but it looks like the compact diesel crossover is finally starting to roll into dealerships. Those wanting to buy a diesel GLK will only have to pony up an extra $1,500 over a base, gas-powered GLK350, as the GLK250's starting price is listed at $38,590 (*not including $905 destination charge).
The turbocharged 2.1-liter four-cylinder diesel produces 200 horsepower and 369 pound-feet of torque, and Mercedes-Benz has also provided some fuel economy numbers for this model, with claimed EPA estimates of 24 miles per gallon city and 33 mpg highway. There is no listing for the GLK250 on the EPA's website yet, but the figures represent significant increase over the GLK350's lackluster 19 mpg city and 25 mpg highway figures, which are for the rear-wheel drive model. The GLK250 comes standard with the 4Matic all-wheel-drive system - a $2,000 option on GLK350 - meaning that if you want an all-wheel-drive version of the 2013 GLK, it's actually cheaper to opt for the diesel model. Head over to the Mercedes-Benz site for the full 2013 GLK-Class configurator.

Petrolicious shows Mercedes 280SL as architecture in motion

While still an absolute beauty today, the design of the pagoda-roof W113 Mercedes-Benz SL was revolutionary when it debuted. Moving away from the soft curves of the previous SL models, the all-new generation brought an upright, angular shape that was as much architectural as automotive. In the latest video from Petrolicious, owner and architect Daniel Monti expounds on the inspiration that he gets from his 1969 280SL's fantastic styling. The roof is the most famous design feature of this generation of SL. Look at the top from the front or back, and you can see a gentle, downward arc that evokes the look of a pagoda. That one styling element is also a fabulous counterpoint to a vehicle that is largely more angular than curvaceous. Petrolicious wonderfully illustrates how some of the SL's form-follows-function design aesthetic can be found in the architect's work in this video's heaping helping of mid-century modern goodness.