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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Singer Porsche, Koenigsegg, NSX: Leno's life doesn't suck

Jay Leno had quite a productive trip this year during Monterey Car Week. Not only did he get to pal around with Ian Callum and check out the Pebble Beach Concours d'Elegance, but the denim-clad comedian also headed to The Quail to talk to some prominent figures in the modern sports car scene. Capping off the fun, he got to take a drive in a Mercedes-AMG GT S, too Perhaps the highlight of this show is a nearly 10-minute interview with Christian von Koenigsegg. The founder of the Swedish hypercar company digs deep into the Agera One:1's engineering details, relating interesting facts about the aerodynamics and transmission. In addition, Leno chats with Rob Dickenson of Singer about its newly reimagined Porsche 911 Targa, and he gets the latest scoop on the Acura NSX's progress from newly promoted Acura Vice President and General Manager Jon Ikeda. If you like hearing about the nuts and bolts of sports car development, then this video can't be missed. Of course, we were there at Monterey, too, and we pointed our own cameras at some of the amazing machinery, both vintage and modern, at all the various car-focused events of the week. Take a look back at some of our own cool footage in the videos below. Related Video:

XCAR marks 20-year anniversary of Senna's passing with Mercedes 190E Cosworth

While the automotive world is focusing on the twentieth anniversary of Ayrton Senna's death, there was much, much more to the legendary driver than his untimely passing at the 1994 San Marino Grand Prix.
XCAR has the story of a younger Senna, who, by a stroke of luck, found himself matched up against a veritable dream team of nine Formula One champions, not to mention a cadre of German touring car aces. A "probably still pissed (drunk)" James Hunt, hard-driving Niki Lauda and future champion and rival Alain Prost, were in attendance for the one-off, spec race, which was put on by Mercedes-Benz, in honor of the opening of the Nürburgring's Grand Prix circuit. And Senna was on hand with the explicit goal of besting them all.
Each driver was handed a lightly modified, but brand-new 190E 2.3-16 Cosworth, a car that can best be though of as the distant ancestor of the lovable C63 AMG. As for the race itself, well, it was sort of like an introduction of what the sport could come to expect from the Brazilian.