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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

2014 Mercedes-Benz E63 AMG rumbles on stage 4Matic style

Bruce Hornsby and his soothing piano skills helped introduce us to the 2014 Mercedes-Benz E-Class, but the monstrous E63 AMG sedan needed no entrance music as it rumbled on stage. The 550-horsepower (and up) sedan sat proudly alongside the rest of the redesigned E-Class on stage at the Detroit Auto Show, but stood miles apart in intention and execution.
In addition to a choice of sedan and wagon body styles, the E63 AMG will also offer buyers the choice of the standard 550 hp or an upgraded 577-hp S-Model; regardless of output, all 2014 E63 AMG models will come standard with the 4Matic all-wheel-drive system.
We already saw the E63 AMG's aggressive styling last week, but now we have a full assortment of live images for you to enjoy as well as the Mercedes-Benz press release, which is also posted below.

Henrik Fisker interview, and driving the Polestar 2 | Autoblog Podcast #643

In this week's Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Senior Editor, Green, John Beltz Snyder. They've been driving the updated 2021 Honda Odyssey, the 2020 Mercedes-AMG GLC 43 and the new Polestar 2 electric sedan. After reviewing those, they talk about how the Chrysler 300 appears to be withering on the vine. Next, they take time to talk to legendary automotive designer and eponymous Chairman & CEO of Fisker Inc., Mr. Henrik Fisker himself, about jeans, horses and, of course, electric cars. Finally, they help a listener pick a $100,000 supercar in the "Spend My Money" segment. Autoblog Podcast #643 Get The Podcast iTunes – Subscribe to the Autoblog Podcast in iTunes RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown Cars we're driving 2021 Honda Odyssey 2020 Mercedes-AMG GLC 43 2020 Polestar 2 Chrysler 300 soldiers on for 2021 with pared-down range, higher price Henrik Fisker interview Spend My Money Feedback Email – Podcast@Autoblog.com Review the show on iTunes Related Video: