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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Vision Mercedes-Maybach 6 to debut in Monterey

Mercedes surprised the car world last week when it teased an enormous, Maybach-badged coupe concept. Now we have a name and a debut date. Mercedes released the info in a second teaser image posted to its Facebook page. Called the Vision Mercedes-Maybach 6 – "Vision" equals concept and "6" denotes the length in meters – the new two-door will debut at Pebble Beach on Thursday. So yeah, here's another reason to get excited about Monterey Car Week. As for the teaser image, it's a head-on shot as opposed to the profile view that Mercedes released last week. The new view supports our theory that the super-skinny mirrors are cameras, and the shot also reveals new styling touches. The most noticeable are the very thin, un-Mercedes-like headlights – they flank a prominent, heavily polished waterfall grille that marks a significant departure from recent Mercedes products. A traditional Mercedes hood ornament sits above the grille's small "Maybach" designation. Kicking up the exposure in Photoshop doesn't reveal too much more detail – unlike last week's profile image – aside from a set of chrome strips that run along the sides of the hood. Autoblog's Monterey Car Week crew ships out for the left coast soon – expect more on the festivities, including the Vision Mercedes-Maybach 6's debut, later this week. Related Video: News Source: Mercedes-BenzImage Credit: Mercedes-Benz Maybach Mercedes-Benz Coupe Concept Cars Luxury Pebble Beach mercedes-maybach vision mercedes-maybach 6

Mercedes was set to sell version of Nissan Titan, now Infiniti might instead

Mercedes-Benz Titan. Mercedes-Benz Frontier. Mercedes-Benz pickup truck. None of these things roll off the tongue particularly well. We'd like to think that's the reason Daimler opted to kill the idea of rebadged Titan and Frontier pickups from corporate ally Nissan. In reality, the execution before the Frankfurt Motor Show was due to more complicated issues.
Yes, Mercedes, byword for German luxury, style and quality, would have slapped a three-pointed star on a pair of Japanese pickup trucks that have failed to resonate with consumers in the world's largest truck market. That slapping of badges isn't much of an exaggeration, at least on the outside. According to the report from Road & Track, the truck's front clip would have been tweaked, but beyond that, the sheetmetal would have been unchanged. The interior would have received a more thorough going-over by the team at Mercedes, while the suspension and noise, vibration and harshness tuning would have also received significant attention.
The trucks would have ended up being sold through the light-commercial branch of Mercedes-Benz - the same folks that will happily sell you a Sprinter van - had the deal gone through. Issues arose, though, first with the engines. Mercedes wanted a wider range of powertrains to allow it to tune models for specific markets, while Nissan said it couldn't engineer the wide variety of engines that MB wanted to drop under the hood. For the smaller truck, meanwhile, MB was interested in a hybrid or plug-in variant, according to R&T, although this was also shot down by Nissan.