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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

New Die Hard movie wrecked 132 cars in $11 million chase scene [w/video]

It would seem the act of dying hard brings with it lots of wanton destruction of the four-wheeled kind. According to John Moore, director of A Good Day To Die Hard, starring Bruce Willis, There were 132 (cars) that could never be used again. Another 518 required a lot of work. And damn right there were some good cars there... That's the fun of it."
Please join us in one great big collective sigh. Done? Okay, let's continue.
"With Die Hard it's about how audacious the action is," says Moore. "So you have to drive over a Lamborghini. An actual one. And yes it hurts me. I'm a car fanatic." Yeah. Sounds like it hurt really bad... though not as bad as the final tally after all the carnage had been counted: "Someone showed me the numbers on the car chase and soup to nuts, you put it all together it was like an $11 million sequence."

Autoblog Unplugged: 2015 Mercedes-Benz GLA45 AMG

Mercedes-Benz's AMG division entered new territory in late 2013 with the launch of the CLA45, an all-wheel-drive sedan (with front-wheel-drive underpinnings) motivated by a turbocharged, four-cylinder engine. But it wasn't any old turbo-four – the boosted 2.0-liter powerplant claimed the title of most powerful production four-cylinder engine. From behind the wheel, we loved its turbo-heavy antics and steer-it-with-the-throttle dynamics. Now, Mercedes offers the GLA-Class – a small crossover based on that CLA architecture. And rather than just leave it alone in GLA250 guise, the AMG folks created the tiny-tough GLA45 high-riding hatch you see here. It's got the same 355-horsepower, 332-pound-feet turbo-four underhood, a seven-speed dual-clutch transmission, and a unique sound that's unlike anything you might expect from a small CUV. That's why we took to some of our favorite backroads to capture another Autoblog Unplugged video with the GLA45. There's no talking, no music, no rizzle-razzle – just shots of the GLA45 driving down our favorite winding roads with nothing but the sweet, throaty sounds of the AMG powerplant. Good luck holding back your giggles when you hear the braaap of a quick gear-change. Mercedes-Benz Crossover Luxury Performance Videos mercedes gla-class mercedes gla45 amg