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Mercedes dealers authorized to spend $2,500 on perks for S-Class customers

If you drop $100,000 on a luxury sedan, it seems only reasonable to receive some preferential treatment at the dealership you purchased from. After all, that price isn't just for the car - you're paying for the brand and all the cachet that entails. For Mercedes-Benz, those benefits have apparently been lacking relative to the German brand's luxury competitors.
That's set to change, though, as Automotive News reports that the German brand is placing a much greater emphasis on keeping its customers happy and loyal with its MB Select program. Starting with the new S-Class and spreading to the CLA-Class (and eventually beyond), dealers are being given money - up to $2,500 in the case of the flagship sedan - just to improve the customer experience.
We agree, improving the "customer experience" is quite a vague term, so it's nice that Mercedes USA's CEO, Steve Cannon, offered up some examples to AN at the LA Auto Show. For example, a customer couldn't fit his sunglasses into the overhead compartment. "So we bought him a pair of Ray-Ban sunglasses that fit because of their shape," Cannon said.

How Atlanta landed Mercedes-Benz

The first phone call came last spring. An international real estate company had a high-profile client that wanted to relocate its North American headquarters. The client, whose identity was confidential, narrowed the list of prospective sites to Texas, North Carolina and Georgia. Would Georgia officials be interested in a discussion? Behind the scenes, they worked for months to lure the company, touting lower housing prices and a relaxed pace of life. They arranged interviews with CEOs of other companies in Atlanta who could speak about the area's business climate and they augmented negotiations with key executives from a utility company and Atlanta-Hartsfield Airport. Ultimately, they were also offered a reported $40 to $50 million in tax incentives. Secrecy was vital. The intermediary and officials with the Georgia Department of Economic Development gave the project a code name that changed three times throughout the summer and fall, so that only a few people had access to the most basic information. It was called Operation Eagle. It was only in September that the Georgia officials learned the identity of the client, Mercedes-Benz, and only last week that Operation Eagle bore fruit when the company publicly announced it would relocate its North American headquarters from Montvale, NJ, to the north side of Atlanta. "They put themselves in a spot on the north side where millennials can live in the city, and people can live in the northern suburbs and raise a family," Tom Croteau, deputy commissioner of global commerce for the GDED, tells Autoblog. "And when you combine that with the business aspect of a lower-cost environment, that's what we were able to provide them, along with a long-term commitment to support them however we can." In the move, the company benefits from a location that's closer to a growing base of suppliers that work with German car companies in the Southeast, as well as closer proximity to ports in Brunswick, GA, that are some of the busiest in the country. Mercedes-Benz will bring 800 to 1,000 jobs to the area. In addition to the employment, Georgia benefits from another notch in its automotive belt. Atlanta is already home to Porsche's North American headquarters. Kia Motors has a major manufacturing facility in West Point, GA, and General Motors opened an information technology center in Atlanta two years ago that employs roughly 1,000 workers.

Mercedes GLS updates Silver Star seven-seater

It can be bewildering, the staggering array of crossovers and SUVs offered by Mercedes-Benz. There's the G, the GL, the GLK and the GLA, not to mention the new GLE and the ML that basically started it all. So you can forgive yourself if you've never heard of the GLS. After all, it doesn't currently exist. But it will soon. In accordance with Benz's new nomenclature, the GLS-Class will be the replacement for the GL – the largest of the Mercedes utility vehicles and the only one with three rows of seats. Since the current GL was only launched about two and a half years ago, the new nameplate won't be attached to an all-new model just yet. But as you can see from these spy shots, it appears that Mercedes is preparing a facelifted version of the existing model to fit into the new (or at least renamed) lineup. The biggest changes discernible from these spy shots is the revised front end, with new headlights, a more upright grille and a reshaped bumper and hood to go along with it. Around back the changes are more subtle, with reshaped tail lamps, bumper and exhaust pipes. Inside we're expecting a cleaner center console with a new 8-inch touchscreen reportedly inspired by the iPhone. We don't know when, exactly, to expect the revised GLS to arrive on the scene, but given the relatively modest nature of the revisions and how close they look to being ready, we wouldn't expect it to be long now. Whether those minor changes will be enough to keep up with the all-new Audi Q7 just announced, however, is another matter entirely.