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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

German carmakers recall 630,000 diesel vehicles in Europe

Mercedes, Opel, Porsche, and Volkswagen will recall over 630,000 cars in Europe, according to reports Friday. No diesel car has been able to get under the legal emissions limit in real-world driving, according to a German government investigation. While only Volkswagen Group has been using a specific "defeat device", other carmakers have been playing with their exhaust gas recirculation (EGR) systems. Depending of the manufacturer, the systems have been cut off at a certain temperature. In a specific test cycle the systems operate to fulfill the legal requirements, but in everyday use the limits are exceeded. According to the magazine Der Spiegel, the supplier Bosch is behind this programming and has provided it to all German automakers. The mentioned carmakers have announced recalls, but many other manufacturers are also mentioned by name in the report, including Alfa Romeo, Chevrolet, Dacia, Fiat, Ford, Hyundai, Jaguar, Jeep, Land Rover, Nissan, Renault, and Suzuki. PSA Group, which produces Peugeot, Citroen, and DS cars, declared yesterday that its offices were raided following an emissions investigation. Related Video: News Source: AutocarImage Credit: Getty Images Government/Legal Green Recalls Mercedes-Benz Porsche Volkswagen Opel Emissions Diesel Vehicles diesel emissions investigation

Mercedes GLS updates Silver Star seven-seater

It can be bewildering, the staggering array of crossovers and SUVs offered by Mercedes-Benz. There's the G, the GL, the GLK and the GLA, not to mention the new GLE and the ML that basically started it all. So you can forgive yourself if you've never heard of the GLS. After all, it doesn't currently exist. But it will soon. In accordance with Benz's new nomenclature, the GLS-Class will be the replacement for the GL – the largest of the Mercedes utility vehicles and the only one with three rows of seats. Since the current GL was only launched about two and a half years ago, the new nameplate won't be attached to an all-new model just yet. But as you can see from these spy shots, it appears that Mercedes is preparing a facelifted version of the existing model to fit into the new (or at least renamed) lineup. The biggest changes discernible from these spy shots is the revised front end, with new headlights, a more upright grille and a reshaped bumper and hood to go along with it. Around back the changes are more subtle, with reshaped tail lamps, bumper and exhaust pipes. Inside we're expecting a cleaner center console with a new 8-inch touchscreen reportedly inspired by the iPhone. We don't know when, exactly, to expect the revised GLS to arrive on the scene, but given the relatively modest nature of the revisions and how close they look to being ready, we wouldn't expect it to be long now. Whether those minor changes will be enough to keep up with the all-new Audi Q7 just announced, however, is another matter entirely.