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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Mercedes teases a new Maybach concept convertible

Once again, Mercedes is taking a Vision concept to the Pebble Beach Concours this year. To start generating excitement, the company has released a teaser trailer for the car, and effectively no other information. But we think we've pieced together what the car is. Let's look at the video first. It shows a voluptuous blue body. It's all curves and clean lines inside and out. It also has an impressively prodigious prow with a proud three-pointed star at the front. The interior is all white with very little detail, and in addition to chrome, there are many copper trim pieces. There appear to be only two seats, too. Toward the end, we see a strip of copper trim on the outside as well, and just before the shot changes, we can see a bit of white interior that indicates this is a convertible. So we know this is an elegant, luxurious roadster. Is there anything else we can discern? Well, it seems Mercedes may have accidentally revealed the name of the car, or at least what it's based on. The video's file name includes the words "Maybach six." That happens to be the name of last year's Mercedes-Maybach coupe concept. On top of that, there's a striking resemblance between the long, flowing hoods of both cars. So it seems like a pretty safe bet that Mercedes will show the convertible version of that car, which was 18 feet long, and produced 738 horsepower from a quartet of electric motors. We'll find out if we're right when the car is revealed at Pebble Beach. Related Video: Image Credit: Mercedes-Benz Design/Style Maybach Mercedes-Benz Technology Emerging Technologies Convertible Concept Cars Electric Luxury Pebble Beach

Time to catch up with Jay Leno's Garage, including his Lamborghini Espada restoration

If you're already jealous of the time, effort and money that Jay Leno can devote to his massive car collection, prepare to get a little greener with envy with this latest video from Jay Leno's Garage. Instead of the usual format of discussing a model for about ten minutes and then taking it out for a test drive, this week Leno gives viewers on a tour of over a dozen projects concurrently happening in his stable. The breadth of the vehicles shown and the things being done to them run the entire span of the automotive hobby. At the same time, Jay's shop is working on just a simple restoration of his 1969 Lamborghini Espada (pictured), and at the other side of the building, the team is rebuilding a wood-bodied 1914 Detroit Electric from scratch. He eventually plans to slot a more modern electric drivetrain into it. If bikes are more your interest, there's a freshly completed Brough Superior just waiting for a ride, and if American models are your thing, a Ford Bronco is getting a Coyote V8 installed into it. You have some very specific tastes if you can't watch this clip and start wishing at least one of these vehicles could be in your own garage. Other than the personal projects his mechanics are working on in the shop, Jay gets to have them all, plus plenty more.