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Even Ford executives had issues with MyFord Touch

MyFord Touch is one of the auto industry's more controversial features. The media broadly panned the infotainment system developed with Microsoft for its slow responses and reliance on voice commands to navigate its deep menus. Oh, and Ford executives weren't big fans, either. Newly revealed court documents in a California class-action lawsuit demonstrate the level of venom Ford employees, both big and small, reserved for the Blue Oval's infotainment system. An error caused Bill Ford's navigation system to crash, leaving the family scion stuck on the side of the road in an unfamiliar area. The documents, unearthed by Forbes, detail current CEO Mark Fields' aggravations with MFT, too. A mechanic emailed an image of a cracked infotainment screen on an Edge to one of Ford's top Sync engineers, Kenneth Williams, suggesting "Mark Fields may have been a little aggravated with the system." But Ford and Fields' issues are nothing compared to the woes of the engineers that had to work on MFT. In a collection of emails obtained by Forbes, one engineer called the system "a polished turd," while another simply said, "These poor customers." And after one engineer suggested using a photo of Ford's Oakville Assembly Plant – home of the Edge, Flex, Lincoln MKX, and MKT production – as a background for the system, one of his coworkers said in an email that someone should instead Photoshop the image to read "abandon hope all ye who enter here," the Detroit News reports. Another summed up the problem, saying: "Ford's quality reputation is completely on the line ... another model year with the same crap is not acceptable." MyFord Touch almost single-handedly torpedoed Ford's reputation in widely reported quality metrics, including JD Power and Consumer Reports. Ford responded with a refreshed Sync3, a wildly improved rethink of its infotainment system that is far more responsive and easier to live with every day. Related Video: News Source: Forbes, The Detroit NewsImage Credit: Ford Government/Legal Ford Lincoln Technology Mark Fields sync 3

Car subscription services: A slow, expensive start — but the potential is huge

Americans are used to paying for subscriptions — to magazines and cable television, for instance — but experience shows they'll cancel when the price of admission gets too high, or there are more tempting alternatives. Cord cutters ditched nearly 1.5 million pay-TV subscriptions in 2017, according to a survey by Leichtman Research Group. Cable TV started out cheap with basic offerings, and then got expensive. The auto industry's subscription offerings are new, but they're starting out costly, and not price-competitive with traditional leasing. The upside is that they take the hassle out of car ownership for busy people by letting the service take care of maintenance, insurance, licensing and taxes. And they give consumers choice, often allowing relatively painless switches between different cars in the automakers' lineup. Subscription services also point the way toward an ownership-free auto experience, and offer an easy transition to a potential world where ride- and car-sharing will be dominant. Subscriptions are here to stay, but consumers may take a while to "get" them. Lincoln's subscription service for lightly used 2015 to 2017 models, offered through the Ford-owned Canvas beginning this year, got off to a slow start. Many early subscribers canceled. Last month, Cadillac announced it would " temporarily pause" its $1,800-per-month Book subscription service for "adjustments" as of December 1. According to the Wall Street Journal, "Snags with the back-end technology used to support the service made some customer-service functions tedious and time-consuming, adding costs for the company." The challenge for automakers is to come up with a strategy that offers consumers a compelling, affordable option to regular ownership, and one that can also make a profit. I think they'll find that sweet spot, but they're not there yet. Jack Nerad, former executive editorial director at Kelley Blue Book and author of " The Complete Idiot's Guide to Buying or Leasing a Car," points out that "A lot of people expected that subscriptions would be very valuable for people who wanted inexpensive transportation, but the reality is quite the opposite. Subscriptions are offering more choices for the wealthy.

Lincoln Aviator's Air Glide Adaptive Suspension knows when it'll hit potholes

Lincoln is set to release its all-new three-row 2020 Aviator this summer. It will become the fifth SUV in Lincoln's lineup and the second-most expensive of the bunch, behind its Navigator big brother. One of the vehicle's stand-out features is the available Adaptive Suspension with Road Preview, which adjusts to the road using cameras and sensors. Lincoln detailed the modern tech in a new video seen above.  Selling vehicles in the luxury space requires various impressive characteristics, but above all, the most important might be the ride. Engineers design everything to maintain a comfortable experience, and today, the preparation for rough roads doesn't stop in the development and production facilities. Modern technology allows cars adapt to the surfaces they're driving on rather than applying a one-size-fits-all setup to all roads.  The 2020 Lincoln Aviator will use Air Glide Suspension and Adaptive Suspension with Road Preview in attempts to provide the best ride possible. The Air Glide Suspension uses air springs instead of coil springs, and the air bladders will stiffen or soften based on the road conditions, driving speed, and drive mode.  The Adaptive Suspension uses 12 sensors placed throughout the vehicle to monitor all sorts of vehicle conditions. It collects information on body motion, steering, acceleration, and braking and adjusts accordingly. Lincoln says the system reads the road about 500 times per second and can change settings up to 100 times per second. For example, the Aviator will know when a pothole is incoming and will stiffen the shock absorber to reduce the harshness of the hit. Road Preview, which uses a built-in forward-facing camera near the rearview mirror, helps understand the road up to 50 feet ahead and aids in informing the adaptive suspension of incoming bumps between two to eight inches.  Buyers interested in the Aviator will be able to choose between two powertrains: a twin-turbocharged 3.0-liter V6 or a twin-turbocharged 3.0-liter V6 hybrid. The Standard model starts at $52,840, while the Black Label Grand Touring starts at $89,540. Look for the Aviator to pop up at dealerships soon.