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The Lincoln Way seeks to woo customers with unique services

Lincoln has been fighting hard to shed their image as a luxury brand for the elderly. The company has recently introduced or updated nearly every vehicle in its fleet in order to literally put a new face on the brand. Options, like the Black Label program, attempt to pull influence from high-end automakers that provide services extending beyond scheduled oil changes. Now, Lincoln is introducing a program that it refers to as The Lincoln Way, a suite of customer-oriented services that the company hopes will set it apart from the pack. All of this starts this fall when the new Continental goes on sale. Customers will have access to services like vehicle pickup and drop off and complimentary loaner vehicles. The company is planning more incentives for the future, but details are vague. Lincoln parent Ford is offering similar services on the upcoming GT. The Lincoln Way seems to be an expansion of some services already offered under the Black Label program. Right now, Black Label includes scheduled maintenance, car washes, and concierge services, as well as exclusive vehicle colors and options. The program is pricey and only available on some models in some states, though Lincoln plans on expanding Black Label's reach. In addition to these services, Lincoln is opening a showroom of sorts, called the Lincoln Experience Center, in Newport Beach, California. The facility won't actually sell vehicles. Instead, customers can come and learn about the brand, build and price vehicles, and take test drives. The Experience Center will then put customers in contact with local dealers. Lincoln says the increased focus on customer care and satisfaction draws influence from the company's growth in China. Since the introduction of The Lincoln Way services, sales in China have grown greatly. Sales in the United States, like China, have been improving the past few years. With the introduction of The Lincoln Way, the company hopes that Matthew Mcconaughey won't be the only draw for future customers. Related Video: Lincoln Ownership Luxury lincoln black label

2016 Lincoln MKX packs plenty of power, MKC-inspired looks

Following on the heels of Ford's unveiling of its new Edge a few months back, Lincoln officially introduced the new MKX counterpart on Tuesday at the 2015 Detroit Auto Show. Unlike its Ford counterpart, the MKX does away with any notion of a four-cylinder, opting for the buyer's choice of a pair of V6 engines. At its base is FoMoCo's familiar 3.7-liter V6, generating a projected 300 horsepower and 280 pound-feet of torque, although the real exciting powertrain news focuses on Lincoln's optional engine. Like the Edge, the top-end engine is a 2.7-liter, EcoBoost V6 that promises "more than" 330 hp and 370 lb-ft of torque. We'd love to tell you about the performance impact this new engine has on the MKX, but as Lincoln probably hasn't published a 0-60 time since 1967, that simply isn't possible. Suffice it to say, we expect the most potent engine should offer pretty brisk acceleration. Aside from the power increase provided by the MKX's new engine lineup, Lincoln has thoroughly refitted the crossover's exterior, using its handsome MKC kid brother as its inspiration. It's a good look, to be honest, allowing the new CUV to maintain its styling edge over its Blue Ovaled platform mate. See what we mean in our gallery of live images, right from the Lincoln stage at the 2015 Detroit Auto Show.

Lincoln putting perfume on its sales

Lincoln has a scent. But unlike those from Mustang, Lamborghini or even Shark by Tara, you can't buy it and you have to visit a Lincoln dealership to inhale its notes of jasmine hedione, mate tea leaves and tonka beans. Essence of Lincoln - that's what it's called - is being piped through the ventilation systems at some showrooms to help "create an emotional connection between the luxury brand and its customers," and olfactorily promote the idea of "luxury and warmth." Where it's not run through the ducts, visitors can sample it on scent cards.
Master perfumer Rene Morgenthaler worked with aroma house SensoryMax to design Essence of Lincoln. Also including traces of Earl Grey bergamot and green tea, whenever you encounter it you're meant to enjoy "a feeling of belonging to an exclusive, forward-thinking group that values style and success." And then buy an MKC. There's a press release below with details and an image to explain more, if you're still having a little trouble smelling the orange blossoms.