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With gaps in product portfolio, Lincoln embraces experiences

In one sense, Lincoln is on a roll. It rides out the year having unveiled three substantially refreshed SUVs — the new full-size Navigator, the MKC crossover and the Nautilus, the new name for its top-selling MKX that Lincoln revealed in Los Angeles. The company is on pace to sell 50,000 vehicles this year in China, a four-fold jump after just three years in that market, and its sales growth in the U.S. outpaces its competition in the luxury segment. And analysts applauded the brand for moving away from its confusing alphanumeric naming system as a way to differentiate itself. But Lincoln remains far behind its competitors, with a market share that lags the likes of Lexus, Audi, BMW, Mercedes-Benz and even Cadillac. Its product portfolio is more limited too, heavy on hot-selling SUVs, but with only two cars — far fewer than the German luxury brands — and no marquee sports cars. Instead, Lincoln made it clear in Los Angeles that it's leaning heavily on creating distinctive experiences for its customers — its strategy focuses on being "warm, human and effortless" — as a way to stand out from the field. One way it's trying to do that is through its Black Label program, which offers premium interior trim options like unique leather stitching patterns, Alcantara headliners and laser-etched aluminum accents, and combines all that with a suite of services. Black Label members get an enhanced premium maintenance plan that includes wear and tear, anytime car washes and annual detailing, a dedicated concierge and the ability to be custom-fitted for a vehicle at their home. It also comes with a Culinary Collection, a curated list of more than 50 participating restaurants across the country that offer exclusive reservation assistance, visits from the noted chefs and other perks. Lincoln is introducing a new "Gala" Black Label theme on its new Nautilus, which it says is inspired by a night at a fashion gala. It's an interior decked out in what it calls Carmine Red, reflecting a popular color in fashion, with perforated seat stitching that form interlocking Ls. It joins the Thoroughbred and Chalet Black Label themes for the new Nautilus, which goes on sale next spring. Other Black Label themes including the Navigator's Yacht Club theme, with a Chroma Blue exterior paint color, upgraded leather seats and whitewashed teak wood in the center console, and Center Stage, with jet black Venetian leather with red accents, available on the MKC.

2020 Lincoln Navigator now has an option for chrome haters

If you've ever seen a new Lincoln Navigator, you know that there was no restraint when the designers started adding chrome. But it seems Lincoln realizes not everyone wants to drive a rolling mirror ball, so it's adding a Monochromatic Package to the 2020 Lincoln Navigator. The package is pretty simple, it coats items such as the grille, side vents and other trim in the body color, rather than shiny metal. It's only available in three colors — white, gray and black — and only on the Reserve trim level. Lincoln has made some other updates to the Navigator that benefits every trim level. Power running boards, heated and cooled front seats, wireless phone charging, and the latest version of the CoPilot360 suite of safety features are all standard. The latter includes blind-spot monitoring, lane-keep assist, pedestrian detection, automatic emergency braking and automatic high-beam headlights. Also included as standard is Lincoln's Phone as Key system, which allows your phone, well, to work as your key. You can also control things remotely, and even enable other people's phones to work as a key on a regular basis or just during specific times, in case you need to lend access. The 2020 Navigator will arrive at dealers this November. Pricing has not been announced yet, but it should be available shortly before the on-sale date.

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