1999lexus Sc300 on 2040-cars

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Buick, Lexus top J.D. Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the Customer Service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has topped this ranking in three of the past four years. Lexus topped the list of luxury brands with a score of 874. Fiat and Land Rover were the bottom-dwellers in the two categories. Buick and Lexus also ranked highly in the research company's overall Vehicle Dependability Study rankings out recently. The customer experience at car dealerships has improved steadily, with the overall industry score rising in seven of the past eight years. And one statistic is particularly remarkable: 94 percent of customers say their car was fixed right the first time. The dominant area of difficulty in repairs seems to be infotainment systems. Only 80 percent of respondents said their stereo was fixed right the first time. And in last month's Vehicle Dependability Study, J.D. Power reported that infotainment systems were the most commonly reported vehicle issue, accounting for 22 percent of all problems reported, up 2 percent from the previous year. J.D. Power surveyed 70,000 customers for the Customer Service Index Study. For the Vehicle Dependability Study, it surveyed 35,186 first owners of 2014 model-year vehicles after three years of ownership. Below are charts for both the current study and the complementary overall brand dependability survey. Related video:

Lexus TX three-row SUV coming in about 18 months

When we drove the 2018 Lexus RX 350L for the first time, we called it "generally a far superior vehicle to the GX," but also a "seemingly quick-and-dirty solution" to address the chasm in the Lexus lineup: Lack of a large, three-row SUV on a unibody chassis to counter competition like the Mercedes-Benz GLS and BMW X7. Lexus die-hards were asked to accept the compromises of the silken RX L or parachute into the truckish LX (because the GX is shorter than the RX L). Automotive News reports there's a patch coming. Sources told the outlet a model called the Lexus TX will put three-row seating for adults on a unibody architecture, debuting about six months after the three-row Toyota Grand Highlander that's expected in the middle of 2023. Bolstering that report, Toyota applied to trademark the TX name in 2009, then suspected to be a Mercedes-Benz GLK fighter below the Lexus RX. Toyota followed that up with applications for TX 350 and TX 500h in 2020. The Grand Highlander is the key piece, the TX being Lexus' version of the Toyota. We don't know how much length either vehicle will bring to showroom floors. The 2022 Highlander is 194.9 inches long, the RX 350L stretches two inches beyond that to 196.9 inches. The 2022 Toyota Sequoia is 205.1 inches long, nearly five inches longer than the 2022 Lexus LX. That gives Toyota a hair over eight inches to play with — comparing the RX L with the Sequoia, and assuming the all-new 2023 Sequoia doesn't break the measuring tape — if it doesn't want to present the Grand Highlander as merely a unibody Sequoia. Both new three-row models will be built at Toyota Motor Manufacturing Indiana, in the process of an $803 million makeover "in preparation to introduce two all-new, three-row SUVs." When the automaker announced the investment in the Princeton, IN facility, it said both models would offer seating for up to eight people, hybrid powertrains, "a semi-automated driving system — which will allow for hands-free driving in certain conditions — a remote parking system allowing the driver to park and unpark from outside the vehicle using a smartphone, and a digital key that turns a user's smartphone into their key and allows them to share it digitally." Lexus dealers no doubt have their calendars circled. The chairman of the brand's National Dealer Advisory Council told AN the TX "can't come fast enough." Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Lexus previews production NX crossover ahead of Beijing debut

Every luxury automaker and its sister company is getting into the compact crossover game these days. Mercedes has the GLK and even smaller GLA, Audi has the Q3, BMW the X1... even Porsche is getting in on the action with the new Macan. Lincoln has the new MKC, and it won't be long before Infiniti and Acura launch challengers of their own. But before they do, Lexus will roll out its new NX crossover.
Previewed by the LF-NX concepts first in Frankfurt and then in Tokyo, leaked in a corporate presentation and spied testing out on the open road, Lexus is slated to present the production NX at the Beijing Motor Show later this month. But to keep us on our toes, the Japanese luxury automaker has released this teaser image and brief statement.
From the looks of it, it appears that Lexus has hardly toned down for production the anime-worthy sharp creases that made the LF-NX stand out on the show floor, with the brand's signature spindle grille featuring prominently once again. Though we'd guess the finished product will be toned down somewhat. Toyota's luxury division also says "the NX will set new standards for future models in the line-up," meaning that we can expect the design theme to carry through to more models to follow.