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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Consumer Reports: Toyota expected to announce fix for emergency trunk releases

According to Consumer Reports, Toyota is set to release a fix for trunk release pulls on certain Lexus vehicles that could snap off in an emergency. As you may recall, CR found the federally-mandated emergency releases could break if pulled toward the user. As it turned out, the trunk surround behaved like a fulcrum, putting more force against the center of the release than toward the trunk mechanism itself. While the organization found the problem to exist on 2013 Lexus ES and GS, Toyota was able to replicate the flaw on the IS as well.
Toyota will alert 700,000 owners of 2007-2013 Lexus ES models, 2006-2012 IS vehicles and 2013 GS cars and replace the old ABS plastic release with a sturdier polypropylene part free of charge once the components are available to dealers. The service campaign is expected to begin in January.

2016 Lexus IS gets revised engine lineup

Look, the old Lexus IS 250 sucked. With a slow, heavy, underpowered, thirsty, 2.5-liter V6 under hood, our own managing editor, Steven Ewing, dubbed it Jennifer Slowpez in his review. While we celebrate its death, we're raising our glass towards a far smarter lineup for Lexus' entry level sedan. As previously reported, the new rear-drive-only IS 200t steps in at the bottom of the range. You can read all about it in our original post from late last month. Today's news focuses on the V6. While the 3.5-liter V6 from the IS 350 will soldier on unchanged, Lexus is adding a detuned variant of Toyota's popular six-cylinder to create the IS 300 AWD. Where the IS 350 pumps out 306 horsepower and 277 pound-feet of torque, the all-wheel-drive-only IS 300 comes to party with a more relaxed 255 hp and 236 lb-ft of torque. That's still a hell of a lot more power than the old IS 250 AWD, which offered just 204 hp and 185 lb-ft of torque. So, there we have it – IS 200t, IS 300 AWD, IS 350, and IS 350 AWD. And of course, Lexus' performance minded F Sport package is available regardless of engine, giving owners a sharper and more stylish character for their sedan. You can check out the nitty gritty details on Lexus' rejiggering of the IS range below. Lexus IS Sport Sedan Gets Revved Up In 2016 With Three Available Engines 2.0L Twin-Scroll Turbocharged Gas Engine for New IS 200t New 3.5L V6 Engine Provides More Options for All-Weather Drive with IS 300 AWD Agile Handling Throughout IS Lineup Available F SPORT Package Heightens Driving Experience July 24, 2015 2016 Lexus IS Sedan Product Information The Lexus IS luxury sport sedan models will continue to delight drivers with their balance of luxury, agility and sportiness as they enter 2016 model year with a three model strategy with IS 200t, IS 300 AWD, and IS 350. The former IS 250 and IS 250 AWD are discontinued. The IS adds to its stable of engines and receives a turbocharged gas engine, bringing the number of engine alternatives to three. Drivers will have a hard time deciding which IS to take home with rear-wheel drive (RWD), all-weather drive (AWD) and F SPORT variants. The new IS 200t, available as RWD only, features a 2.0-liter twin-scroll turbocharged inline four-cylinder engine with intercooler paired to an eight-speed automatic transmission. This engine cranks out 241 hp and has 258 lb.-ft. torque at 1,650-4,400 rpm.