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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2015 Lexus GS 450h also getting F Sport treatment

Lexus is making the 2015 model year version of the GS 450h a bit more appealing with the addition of 18-inch, split five-spoke wheels as standard equipment, and the optional F Sport package to really turn things up. The infotainment system is also getting a few, minor tweaks. Lexus has not officially released photos of the GS 450h F Sport, or a car with the updated wheels.
Previously exclusive to the GS 350, the F Sport package sharpens up the GS 450h behind the wheel to make it a bit more engaging. Ticking that box sharpens the adaptive suspension, especially in Sport S+ mode, and it adds 19-inch wheels with larger front brakes and high-friction pads, as well. If buyers want to go even further, the Lexus Dynamic Handling system is also available to add active rear steering, Lexus spokesperson Bill Kwong told Autoblog. The powertrain is left alone, though, and its hybrid-assisted 3.5-liter V6 producing 338 total system horsepower still returns 29 miles per gallon city, 34 mpg highway and 31 mpg combined.
The F Sport package also adds a mesh grille and new front bumper and, at the back end, buyers get a rear lip spoiler and revised lower valence panel. Inside, there's a sport driver's seat with 16-way power adjustability, a black headliner and added aluminum trim.

Lexus, Mazda and Subaru top Consumer Reports Brand Report Cards

A revised methodology in devising its annual Car Brand Report Cards has seen Consumer Reports award Lexus its top overall ranking for 2013. For the first time ever, the institute broke out individual brands from their larger corporate umbrellas, meaning car makers like Lexus and Scion were judged independently from parent company Toyota. That strategy worked out well for Lexus, as the luxury brand earned a top report card score of 79 for the 2013 model year.
The institute has recommended every one of the Lexus models it has tested to date, and said that the company's products won out thanks to "a foundation of plush and very reliable vehicles."
Meanwhile, Mazda and Subaru tied for the second-highest scoring report cars, with scores of 76. Subaru earned praised for sporting models like the BRZ, which CR testers apparently had a lot of fun driving (naturally), while the Mazda products were lauded for their blend of practicality, sportiness and efficiency. Both of the Japanese brands offered good handling, fuel economy and versatility, said Consumer Reports.