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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Lexus is sending its 2017 RC F GT3 to do battle in the US and Japan

Bare carbon fiber doesn't do much to tone down the swoopy, animal RC F GT3, does it? This is the latest tweak of the Lexus GT3 racer, which appeared in an earlier spec with the American team F Performance Racing. (Incidentally, the team changed its name to 3GT Racing recently to further differentiate itself from Lexus.) The latest RC F racer will compete in IMSA and Super GT racing. Lexus will field two cars in each series. Since GT3 and the Japanese GT300 cars share a spec, this RC F GT3 will race as an RC F GT300 in Japan with the LM Corsa team. On our side of the Pacific, the car will debut at the 24 Hours of Daytona on January 29th, and compete with the aforementioned 3GT Racing team in the GTD category of the IMSA Championship Series. Barring any unannounced changes, the 2,756-pound coupe will pack a front-mounted V8 derived from the production RC F's engine and tuned to deliver over 540 horsepower, depending on series regulations. It should be mentioned that in Japan, the car will race alongside its bigger brother, the LC 500 GT500 car, which we told you about last year. Related Video: Featured Gallery 2017 Lexus GAZOO Racing RC F GT3 Motorsports Lexus Coupe Racing Vehicles lexus rc f lexus rc f gt3

Toyota, Lexus dominate KBB's Best Resale Value Awards

Toyota and Lexus stormed the 2014 Kelley Blue Book Best Resale Value Awards, winning a combined 18 categories including best brand and best luxury brand. This marks the third year in a row that both automakers have won the Brand and Luxury Brand resale value awards. In all, Toyota won 11 categories and Lexus won seven.
Honda made a good showing, as well, winning two segments (Accord Plug-In Hybrid and Civic Si) and putting one car on the top-10 Best Resale Value list (CR-V). Chevrolet did even better, winning two segments (with the V6 Camaro and the Corvette) and placing three cars on the top-10-overall list (again, the Camaro and Corvette, plus the Silverado 1500).
The other winners came from Jeep, Dodge, Infiniti, Subaru and Audi. To give you a clearer picture of the Toyota and Lexus domination, their 18 mentions represents more than half of the 34 awards (including the top-10-overall list).