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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

These are the top luxury cars bought by people entering the segment for the first time

Let's say you just got a big promotion at work or the kids are moving out of the house, and you finally have some extra money. You decide to blow it all at once and treat yourself by upgrading your ride. Naturally, you look to a luxury automaker. What do you choose?
Models like the Audi A3 and Mercedes-Benz CLA-Class may be tailor-made to introduce buyers to the premium segment, but a new study finds that they don't garner the highest rates of non-luxury customer conquests. It turns out that a Volvo leads among folks moving up to a premium brand, and it isn't even one that's made anymore, at that.
A recent study by Polk and IHS Automotive looked at what models had the highest rates of buyers upgrading from a non-luxury segment. The information comes from its new vehicle registration data through April 2014. All ten top models boasted conquest rates of over 50 percent, but the Volvo C70 led the field with 68.01 percent of its customers coming from non-premium brands.

Lexus gives IS early updates for 2015

After just a year on the road, Lexus is bringing some modest tech and style upgrades to the 2015 IS. There are no mechanical changes to speak of, but the refinements should spruce things up a little bit.
The only exterior change for the 2015 IS models is the addition of LED foglights, but as they say, it's what's on the inside that counts. All models get an improved radio with Siri Eyes Free voice command for iPhone 4S and 5 users, and the standard backup camera now includes dynamic grid lines. There is also new piano black trim around the instrument panel and window switches, and a Stratus Gray interior color replaces the previous Light Gray. Buyers get a one-year subscription to the Lexus Enform Remote, which allows drivers to use their smartphones to control some aspects of the car, like remotely locking the doors.
Vehicles ordered with the F Sport package get heated and ventilated front seats, and all-wheel-drive F Sport models get a heated steering wheel, as well. The warmed wheel is also optional on non-F all-wheel-drive models. It should keep drivers nice and toasty in the winter.