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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2015 Lexus RC F configurator heats up

Just over two weeks after Lexus activated its online configurator for the 2015 RC350, the Japanese luxury marque is flipping the switch on the car we really want to customize – the 467-horsepower RC F. In addition to letting us play about with various configurations for the new sports coupe, Lexus' latest builder is decidedly different and more visually pleasing. It also does away with the brand's typical, and occasionally unintuitive, grouping of options. In its place, we have a trio of simple, logical packages. There's a navigation pack that adds, um, navigation. It also includes in Lexus' Enform telematics suite. You can also select a Premium Pack, that adds luxury features like heated and vented seats, park assist and LED headlamps, while an all-weather pack tacks on a heated steering wheel, headlamp washers and a deicer for the wiper blades. There are some secondary options, too, including an attractive set of 19-inch wheels, an updated leather interior, adaptive cruise control and a moonroof. All in all, pretty standard fare. Prices for the RC F start at $62,400, not counting a $925 destination charge. Head over to Lexus' consumer page and build your ideal RC F.

2015 Lexus GS 450h also getting F Sport treatment

Lexus is making the 2015 model year version of the GS 450h a bit more appealing with the addition of 18-inch, split five-spoke wheels as standard equipment, and the optional F Sport package to really turn things up. The infotainment system is also getting a few, minor tweaks. Lexus has not officially released photos of the GS 450h F Sport, or a car with the updated wheels.
Previously exclusive to the GS 350, the F Sport package sharpens up the GS 450h behind the wheel to make it a bit more engaging. Ticking that box sharpens the adaptive suspension, especially in Sport S+ mode, and it adds 19-inch wheels with larger front brakes and high-friction pads, as well. If buyers want to go even further, the Lexus Dynamic Handling system is also available to add active rear steering, Lexus spokesperson Bill Kwong told Autoblog. The powertrain is left alone, though, and its hybrid-assisted 3.5-liter V6 producing 338 total system horsepower still returns 29 miles per gallon city, 34 mpg highway and 31 mpg combined.
The F Sport package also adds a mesh grille and new front bumper and, at the back end, buyers get a rear lip spoiler and revised lower valence panel. Inside, there's a sport driver's seat with 16-way power adjustability, a black headliner and added aluminum trim.