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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Production Lexus RZ 450e leaked ahead of official debut

The Lexus RZ 450e isn't supposed to debut until April 20, but some screenshots from Japan may have revealed the production EV's look. Unsurprisingly, they look pretty close to the official concept images we've seen before. In some ways toned down for production, in other ways amped up. The images appear to have been leaked in a Japanese Discovery Channel promo, which users at RZforums.com screen captured. The screenshots show a burnt orange-colored RZ driving on a test course in Japan. The inescapable dress-up comes in the form of a black hood that emphasizes the Lexus spindle grille. Though it's been in use for over 10 years now, it remains a controversial piece of Lexus design. It works better on some cars than others, but in the case of the RZ the company seems to want to double down on accentuating its lines. On the other hand, the concept's body-colored nose seems to have been replaced with a black section where the grille might have resided on a internal combustion car. This lets the RZ maintain a semblance of grille without actually having one. The result is a more traditional-looking face than the Mirai-esque concept schnoz. It should be noted that the production car wears a black roof as well, which the concept does not. Overall, the Lexus RZ's styling departs further from the Subaru Solterra and Toyota bZ4X upon which it is based. While those two are nearly indistinguishable from one another, the Lexus has unique sheetmetal as evinced by its surfacing, C-pillar treatment, and more. Perhaps as the biggest relief to some, the RX eliminates the black cladding on the front fenders for body-colored wings. The Toyota bZ4X is powered either by a single electric motor with 201 horsepower or a dual-motor, all-wheel-drive configuration with 214 horses. Both choices use a 71.4-kilowatt-hour lithium-ion battery that gets, in the Japanese testing cycle, 310 miles of range in front-drive and 285 miles in all-wheel-drive. The Lexus might get a performance boost, but we won't know until April 20 at the latest. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

The 300-series Lexus LX will have V8, greater differentiation from Land Cruiser

For the first time in 64 years, there will not be a Toyota Land Cruiser sold in the U.S. The venerable off-roader is not in Toyota's 2021 American lineup, but the rest of the world will still get the next-generation Cruiser, called the 300 series internally, later this year. However, we may still receive a version of it badged as the Lexus LX. Here's what a new report suggests we might see. According to the Japan's Best Car magazine, the next LX will be more differentiated from its Land Cruiser cousin. The exterior is reportedly more distinctive, and the interior designed to be more suitable for a flagship luxury SUV. It'll still wear a version of the Lexus spindle grille, with different hood, fenders and quarter panels than the Cruiser. Naturally, the head- and taillights will differ as well. Most importantly, the LX will continue to use a ladder frame. Best Car says that the LX will continue to offer a 5.7-liter V8 good for 372 horsepower (which in the U.S. gives 383 horsepower). However, the Land Cruiser will ditch the V8 for a 3.5-liter turbo V6, offered with and without a hybrid system. Notably, the hybrid will not be the same as the one found in other Toyota cars, but a combination 10-speed automatic and motor that's more suitable for a heavy vehicle.  Last but not least, the report states that Toyota will also create a GR Sport version of Land Cruiser. Presumably, that means some dressier aero bits, larger wheels, and a suspension more tuned for highway, um, cruising.  The Land Cruiser is scheduled to debut in September 2021, while the Lexus may follow a couple of years later, despite being developed in parallel. The LX is considered to be more of a Lexus flagship than the LS sedan in many parts of the world, so it makes sense that Toyota will continue offering it. Related Video: