2001 Lexus Is 300 on 2040-cars

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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

Genesis wins J.D. Power Tech Experience Study for third straight time

The results are out for the J.D. Power 2023 U.S. Tech Experience Index (TXI) Study, which "focuses on the user experience with advanced vehicle technology as it first comes to market and is an early measure of problems encountered by vehicle owners." Its measurement metric is problems per 100 vehicles (PP100), same as with the J.D. Power Initial Quality Study (IQS). The takeaway this year isn't that owners aren't using advanced technologies, as was the case with the 2022 study, or that they're having more problems with them overall. It's that owners of battery-electric vehicles are having more problems with advanced tech than owners of ICE-powered vehicles. According to the study, 17 of 21 features that can be had on both propulsion types — such as remote parking assistance and gesture controls — get lower satisfaction ratings by owners of BEVs, in some cases nearly 20 PP100.  The survey organization says this tracks with what its found in the IQS, where total vehicle problems were "46% higher among BEVs (excluding Tesla) than ICE vehicles and satisfaction is lower among owners of BEVs across nine of 10 APEAL categories than among owners of ICE vehicles." Findings regarding biometric measurements are among those that go against the overall study findings. Whether a fingerprint reader or an eye tracker, car owners in general said "they do not consider them to be useful." In terms of ease-of-use and satisfaction, plug-and-charge capability on EVs gets good marks. This allows EV owners to plug into a public charger and have payment taken care of automatically; the vehicle communicates with any charging station compatible with an automaker's plug-and-play system, so the vehicle can automatically submit a bill for the charging session to a central owner account with no further action needed at the station. Survey respondents noted a mere 6 PP100 and an 88.9% satisfaction.    Among manufacturers, repeat winners took the top prizes. Genesis earned the highest rank for innovation overall and among premium brands for the third straight year. Hyundai not only won the tech innovation banner for mass market brands for the fourth straight year, ahead of Kia, GMC, Ram and Subaru, Hyundai finished in second in the overall standings. On that overall chart, the top five are Genesis, Hyundai, Cadillac, Lexus and BMW. On the premium chart, Genesis is followed by Cadillac, Lexus, BMW and Mercedes-Benz in the top five. It wasn't close from the first to the rest, though.

2021 Lexus GX 460 Interior Review | A competent cabin ... a decade ago

The Lexus GX 460 is really old. How old is it? It’s so old, I was still in high school when it launched. This generation of the GX launched for the 2010 model year, and it's mostly received cosmetic updates in the decade since. And few areas reveal that age more than this luxury SUV's interior. It's not all bad, but there's no question that it isn't exactly on par with the latest and greatest SUVs from other automakers. Or even its own. Let's dive in, shall we? Climbing aboard the GX welcomes the driver and front passenger with broad, thickly cushioned chairs wrapped in soft leather. They're very much the kind of seats you sit on and not in, and with a decent amount of adjustment, they're quite comfortable on a commute or on a cross-country trip. Also immediately noticeable is the high seating position and huge amount of glass offering superb visibility in all directions. Between this and the GX's modest exterior dimensions, it's quite easy to maneuver. Then we get to the dashboard, and this is where the GX becomes more of a letdown. Aside from the steering wheel, a slightly larger instrument screen with an updated infotainment operating system, nothing has changed in a decade. The prominence of the silver painted plastic is the most disappointing element, as it feels like it would barely be acceptable in a Toyota, let alone a current Lexus. The same goes for the blurry, easily washed-out center screen and pale blue digital clock and climate temperature readout. Wood trim and upholstered panels certainly help, but overall this doesn't look like the command center of a new SUV costing more than $50,000. Things get a little better when actually interacting with things. The volume and tuning knobs are weighty and smooth like on a nice hi-fi system. Having physical controls for the audio as well as most climate functions are welcome features. The touchscreen system is much more intuitive than the Remote Touch mouse and touchpad systems Lexus rolled out in later years. It's fairly responsive, and the shortcut buttons on the sides are useful. Another sign of age is the lack of Apple CarPlay and Android Auto. But hey, you get a CD player, remember those?  Buyers do still get a lot of nice features on the GX. Standard equipment includes heated and ventilated front seats, dual-zone automatic climate control, proximity locking and starting, a sunroof, and new for 2021, acoustic front side glass that makes the GX astoundingly quiet inside.