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Buick, Lexus top J.D. Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the Customer Service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has topped this ranking in three of the past four years. Lexus topped the list of luxury brands with a score of 874. Fiat and Land Rover were the bottom-dwellers in the two categories. Buick and Lexus also ranked highly in the research company's overall Vehicle Dependability Study rankings out recently. The customer experience at car dealerships has improved steadily, with the overall industry score rising in seven of the past eight years. And one statistic is particularly remarkable: 94 percent of customers say their car was fixed right the first time. The dominant area of difficulty in repairs seems to be infotainment systems. Only 80 percent of respondents said their stereo was fixed right the first time. And in last month's Vehicle Dependability Study, J.D. Power reported that infotainment systems were the most commonly reported vehicle issue, accounting for 22 percent of all problems reported, up 2 percent from the previous year. J.D. Power surveyed 70,000 customers for the Customer Service Index Study. For the Vehicle Dependability Study, it surveyed 35,186 first owners of 2014 model-year vehicles after three years of ownership. Below are charts for both the current study and the complementary overall brand dependability survey. Related video:

Drifting on a frozen lake with a studded Lexus looks like fun

Sometimes you come across a list of ingredients and you don't even need to know what's being made, you just know you need to be there when it's done. So if you saw a recipe for a Vimeo video that was one snow-covered frozen lake, one Lexus IS, four studded tires, two ice fisherman and one guy lounging on a couch, do you think you'd have any questions?
We didn't. The dish was cooked up by the Wide Open Drift Team and KSP Productions, and it's exactly what you'd think it is. Right down to the guy on the couch. We're glad we got to partake, and you can too in the video below.

Online Find of the Day: Lexus-engined Mercedes pickup is a vintage hybrid

You have to love someone who gets incredibly committed to a very weird idea. What you see for sale here is a right-hand drive 1971 Mercedes-Benz 220D in South Africa, but this old Mercedes is now converted into a pickup, complete with bed cover, and there's big secret under the hood, too.
The pickup conversion appears well done based on seller Sedgefield Classic Cars' photos. Even the tonneau cover fits well. You could almost believe that this Mercedes lived its life as a Chevrolet El Camino-like pickup from the very beginning.
However, the rear-quarters conversion might not be the weirdest thing about this Mercedes. The original diesel is gone from the engine bay in favor of a Lexus V8. It seems really odd to pop the hood and find a Japanese mill in this German car, but the photos make it look like a fairly well performed swap. So, bravo to the crazy thinking. According to the seller speaking to Autoblog by email, "as far as we can establish, this was done a few years ago, with all Lexus components."