2011 Lexus on 2040-cars

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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2017 Tokyo Motor Show | Mega Gallery

The 2017 Tokyo Motor Show has been a big and busy one. It's also had machinery ranging from beautiful to bizarre. But there's been something for everyone. Companies such as Honda and Subaru brought performance oriented vehicles, Toyota showcased a wide array of funky and practical concepts, and Yamaha even broke away from motorcycles to do another car concept. You can check all of these vehicles out, and more in the galleries below. 2018 Honda Gold Wing: View 5 Photos Honda Neo Sports Cafe Concept: View 5 Photos Honda Riding Assist-e Concept: View 7 Photos Honda Sports EV Concept: View 5 Photos Honda Super Cub: View 3 Photos Isuzu FD-SI and Elf EV: View 9 Photos Lexus LS+ Concept: View 18 Photos Mazda Kai Concept: View 18 Photos Mazda Vision Coupe Concept: View 15 Photos Mitsubishi e-Evolution Concept: View 8 Photos Nissan IMx Concept: View 29 Photos Nissan Leaf Nismo Concept: View 8 Photos Subaru Viziv Performance Concept: View 12 Photos Toyota Century and Crown: View 7 Photos Toyota Concept-i Series: View 16 Photos Toyota GR HV SPORTS Concept: View 6 Photos Toyota Tj Cruiser: View 12 Photos Yamaha Concepts (Cross Hub, MOTOROiD, MWC-4, Motobot): View 5 Photos Related Video: Tokyo Motor Show Honda Isuzu Lexus Mazda Mitsubishi Nissan Subaru Toyota

New Toyota Supra may get a twin-turbo Lexus V6

We've heard endless rumors that a successor to the much loved and much missed Toyota Supra is in the works. Toyota hasn't done much to deny these conversations. On the contrary, the FT-1 concept from two years ago and the partnership with BMW have only fueled the fire. Now, talk of a new Lexus engine has led to speculation about the supposed Supra's powertrain. To be clear, this is mostly heresay. Few things have actually been confirmed, but based on what we know a few conclusions can be drawn. We know that BMW and Toyota are working on a joint product. We've seen mules testing out in the wild. In BMW guise, the possibly Austrian-built car will more than likely powered by turbocharged inline four and six-cylinder engines. Unless Toyota wants to use Bimmer power, they'll need to shoehorn one of their own under the hood. That leads us to this rumor of a twin-turbocharged V6 that will presumably power the new Lexus GS and LS. Japanese automotive publication Mag-X first reported on this engine. It was then picked up by YouWheel and Car Keys. Mag-X cites Toyota insiders and even gives an engine code, 943F. This engine allegedly will make more than 400 horsepower and more than 300 lb-ft of torque. While unconfirmed, this makes sense for Lexus. Nearly every luxury competitor has a six-cylinder engine with forced induction. While Toyota has previously had turbocharged inline-sixes, they've never produced a factory turbo V6. Every automaker is downsizing engines in an effort to meet fuel economy and emissions regulations. Toyota and Lexus will follow suit. Taking that V6 and tuning it for a performance application is a solid, if unverified, possibility. Related Video: