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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Xcar gets Lexus LFA serviced at TMG

Toyota has made all manner of vehicles, from sedans and hatchbacks to crossovers and pickup trucks. It's even done a handful of sports cars over the years. But it's only ever done one real supercar, and that was the Lexus LFA. The ten-cylinder supercar was built at the dedicated, purpose-built LFA Works, a facility within Toyota City in Japan that's since moved on to making everything from bicycles to hydrogen fuel cell vehicles. But if you were lucky enough to be among the 500 customers to get your hands on an LFA, you may not be inclined to send it back to the factory every time it needs servicing. Especially not if you live in, say, Europe. That's why Toyota Motorsport GmbH was tasked with handling service for the LFA for Europe. The facility in Cologne, Germany, was once home to the automaker's F1 team, now runs its championship-winning endurance racing team and will soon again serve as the home base for its renewed assault on the World Rally Championship. So it's just the type of facility that could handle whatever comes up with Lexus' high-strung exotic, from servicing the V10 engine to repairing the carbon-fiber chassis if need be. After checking out the underground collection in its last episode, the guys at Xcar popped their heads in at the LFA service center. There they spoke with TMG VP Rob Leupen, who seems convinced that Toyota should make a new hybrid supercar. We hope he turns out to be right.

2016 Lexus IS gets revised engine lineup

Look, the old Lexus IS 250 sucked. With a slow, heavy, underpowered, thirsty, 2.5-liter V6 under hood, our own managing editor, Steven Ewing, dubbed it Jennifer Slowpez in his review. While we celebrate its death, we're raising our glass towards a far smarter lineup for Lexus' entry level sedan. As previously reported, the new rear-drive-only IS 200t steps in at the bottom of the range. You can read all about it in our original post from late last month. Today's news focuses on the V6. While the 3.5-liter V6 from the IS 350 will soldier on unchanged, Lexus is adding a detuned variant of Toyota's popular six-cylinder to create the IS 300 AWD. Where the IS 350 pumps out 306 horsepower and 277 pound-feet of torque, the all-wheel-drive-only IS 300 comes to party with a more relaxed 255 hp and 236 lb-ft of torque. That's still a hell of a lot more power than the old IS 250 AWD, which offered just 204 hp and 185 lb-ft of torque. So, there we have it – IS 200t, IS 300 AWD, IS 350, and IS 350 AWD. And of course, Lexus' performance minded F Sport package is available regardless of engine, giving owners a sharper and more stylish character for their sedan. You can check out the nitty gritty details on Lexus' rejiggering of the IS range below. Lexus IS Sport Sedan Gets Revved Up In 2016 With Three Available Engines 2.0L Twin-Scroll Turbocharged Gas Engine for New IS 200t New 3.5L V6 Engine Provides More Options for All-Weather Drive with IS 300 AWD Agile Handling Throughout IS Lineup Available F SPORT Package Heightens Driving Experience July 24, 2015 2016 Lexus IS Sedan Product Information The Lexus IS luxury sport sedan models will continue to delight drivers with their balance of luxury, agility and sportiness as they enter 2016 model year with a three model strategy with IS 200t, IS 300 AWD, and IS 350. The former IS 250 and IS 250 AWD are discontinued. The IS adds to its stable of engines and receives a turbocharged gas engine, bringing the number of engine alternatives to three. Drivers will have a hard time deciding which IS to take home with rear-wheel drive (RWD), all-weather drive (AWD) and F SPORT variants. The new IS 200t, available as RWD only, features a 2.0-liter twin-scroll turbocharged inline four-cylinder engine with intercooler paired to an eight-speed automatic transmission. This engine cranks out 241 hp and has 258 lb.-ft. torque at 1,650-4,400 rpm.