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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Lincoln MKC crossover adopts the Continental's grille

The last vestiges of the controversial split Lincoln grille are slowly being removed as the company revamps its lineup. It started with the MKZ and Continental, with the most recent rhinoplasty recipient being the Navigator. Now, based on spy shots, it looks like the MKC crossover will be the fourth to get the new corporate grille. Under the heavy vinyl coverings, we can clearly see the proud Continental-inspired grille. We can also see that it will feature the same chrome mesh with Lincoln badge-shaped openings found on other cars with the grille design. We can also assume that the headlights will receive a substantial refresh, but the lower bumper doesn't look particularly different. The rest of this prototype MKC looks the same as the existing model. The back is covered, which indicates that the taillights may be updated. We wouldn't expect a radically different look, since the MKC already has a full-width taillight treatment. We also noticed that the wheels appear to be inspired by the cool turbine wheels of the Navigator. Whatever the other changes are, we'll probably see them soon. This is clearly just a refresh, and so there's a good chance we'll see the production model revealed by the end of the year, or early next year at the latest. Related Video:

Lexus looking for performance with 600-hp LF-LC?

Lexus has been keeping development of the production version of its LF-LC concept tightly under wraps. Last we heard, that halo GT car had received the green light for production, but that was over a year ago. Since then, things have been pretty silent. Finally though, fresh rumors about the luxury coupe are starting to leak out, pointing toward the model's powertrain lineup.
According to unnamed sources speaking to Motor Trend, the production LF-LC will eventually sport three very intriguing engine options. The base model will reportedly use a naturally aspirated V8 providing around 450 horsepower - very similar specs to the upcoming RC F. The next step up will allegedly be the upcoming hybrid powertrain shared between BMW and Toyota pumping things up to around 500 hp. Finally, a top-of-the-heap F version will use a twin-turbocharged version of the RC F's 5.0-liter V8 to bring output to 600 hp. The insiders even claim that the hybrid and the twin-turbo V8 could find their way into other Lexus products like the LS and possibly even a more beastly RC.
None of this speculation sounds too outlandish. Lexus could get more capacity out of the RC F's tuned V8 by shoving it into other models, and rumors are flying about performance cars spawned from BMW and Toyota's partnership. Given Lexus' recent embrace of turbocharging, even the twin-turbo V8 doesn't seem too dubious. That said, with no hard facts to back up the rumormill, we'll have to keep waiting to see what the LF-LC shows up with.