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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Lexus LCs for SEMA inspired by Blue Morpho butterfly, Marvel's Black Panther

Lexus is bringing a pair of LC 500 coupes to this year's SEMA show, and they're thoroughly different vehicles to one another. The first is a production car, the Lexus LC Inspiration Series. It's a highly limited-edition car that is mostly stock except for a unique paint job. The other also has a special paint scheme, but it's a one-off show car designed around the upcoming Marvel movie, " Black Panther," in which an LC 500 will be featured. The LC 500 Inspiration Series, being a production car, should be of the most interest to consumers, but also because of its special paint. Looking at it, it's very clearly blue, but according to Lexus, there are no actual blue pigments in the paint. Instead, the blue hue comes from the way nano-structures buried in the paint reflect blue light. It works similarly to the wings of the Blue Morpho butterfly, which also lack any actual blue coloration, but the structure of the wings' surfaces reflect blue light. This paint is not easy to make, either. Lexus says it takes eight months to produce a batch, and only two cars with the coating can be built each day. So it's easy to understand why this is a limited edition car and color. Only 100 will be sold in the United States. To sweeten the deal, this Inspiration Series edition comes standard with 21-inch forged wheels, exclusive carbon fiber door sill plates, and, for some reason, a Barneys sommelier bar set with a design inspired by the LC. View 11 Photos As subtle as the Lexus LC 500 Inspiration Series is, the Black Panther LC 500 isn't. The car features an extremely widened body. It's a fairly elegant design, except for the stuck-on claws on the side mirrors that are echoed by the silver panted fender vent strakes. The paint scheme is equally absurd. The dark indigo blue paint has an enormous Black Panther mask design on the hood. Under the car is blue underglow, and the interior is finished in black leather with blue Alcantara. Lexus also lists a number of fictional features for the car, since it is meant for the Black Panther superhero. Among them are a bulletproof, self-healing Vibranium body, systems controlled by a "Wakandan B-CPU (Brain/Computer interface) creating a symbiotic relationship between the vehicle and its driver," and side mirrors with "instinctual positioning technology" to automatically move to the right position for the driver.

Are you the 2016 Lexus LX 570? [w/video]

What we appear to have here is our first glimpse at the updated 2016 Lexus LX 570. The luxury counterpart to the Toyota Land Cruiser, the Lexus LX first arrived in 1996. It entered its current third generation in 2007 and underwent a facelift in 2012. That would make it prime for replacement, but if this leaked image is anything to go by, Lexus has apparently opted to give it another refresh to keep it relevant for a little while longer. Reportedly leaked by Japanese magazine Best Car (and coming to us in the YouTube video below through Arabic publication Almuraba), the image shows what looks to be an updated version of the existing LX. The shape looks largely the same, but with a pronounced take on the brand's signature spindle grille dominating an even more aggressive face, flanked by sharper headlights and boomerang-shaped DLRs. The inset image ostensibly shows a revised version of the existing model's interior, with what appears to be a slightly larger infotainment display in the center of the dashboard. Given the subtle visual enhancements, it does not appear likely that Lexus has changed much under the hood, where the current model (in North America at least) packs a 5.7-liter V8, driving 383 horsepower and 403 pound-feet of torque through a six-speed automatic transmission to all four wheels. That giant engine could probably benefit from some fuel-saving measures, but we'll have to wait for the full reveal to find out one way or another. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.