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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2015 Lexus RC F leaked out ahead of upcoming debut?

Lexus has had a somewhat volatile relationship with coupes. The first-gen SC gave way to the bloated second-gen convertible, which itself went out of production three years ago. The LFA arrived the same year the SC departed, but awesome as it was, it's six-figure price tag and limited production put it well out of reach even for the brand's typical upscale customers. That left only the IS Convertible to hold down the two-door end of the lineup, but Lexus is keen to fill that void with the arrival of the upcoming RC.
Oft been spied and speculated, the RC has reportedly leaked out from Japan's Best Car magazine in tantalizing RC F spec - although with the increasing quality of renderings (and the graininess of the photos in question), we could be looking at an artist's impression. That will upgrade the base coupe's anticipated 3.5-liter V6 and 306 horsepower with a 5.0-liter V8 churning out 455 hp, along with more aggressive styling previewed by the LF-CC concept.
Signs point toward the RC serving as the coupe counterpart to the IS, while the IS Convertible is expected to carry on (either in current or facelifted form) on the outgoing model's platform. Look for a reveal at either the Tokyo Motor Show in November or the Detroit Auto Show in December.

Are you the 2015 Lexus RC F?

With less than two weeks before the start of the 2014 Detroit Auto Show, we're starting to get a better idea of what some of the hot debuts are for this year's installment of America's premiere auto show.
The latest leaked image to hit the internet is what purports to be the Lexus RC F, the Japanese premium brand's long-awaited return to the coupe market and the latest challenger for the upcoming BMW M4, a model that will also be arriving in Detroit. This image was reportedly originally leaked by a Chinese magazine, and was then picked up by our friends at AutoExpress.
The image fits with the teasers and spy shots we've seen of the car so far, meaning that this could very well be the real deal. As we've previously reported, Lexus is expected to offer the RC F with a 460-horsepower V8, while a lower-power RC 350 with two fewer cylinders will also be available. We'll have the full set of details on the RC F when it hits the stage in Detroit.