2012 Lexus Es 350 on 2040-cars

Auto blog

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2022 Lexus LS pricing up by a little and a lot

In October of last year, Lexus announced its 2022 LS lineup with a sprinkling of finespun tweaks. There were retuned spring and damper rates for a more comfortable ride, larger anti-roll bars, an "enhanced" adjustable-ride-height function to improve passenger ingress and egress, reshaped piston tops for quieter engine operation and updated transmission calibration for more motoring in the meat of the power band. Plus, Lexus Safety System+ 2.5 came standard on every model in the range, a traditional Japanese foil treatment called Haku was available for the Luxury and Executive Packages, and the swish, 23-speaker Mark Levinson audio could be be optioned on the entry-level LS for the first time. At the time, prices weren't changed from 2021. Now they have. The entry-level LS 500 starts at $77,175 after the $1,075 destination charge, a $100 bump. The LS 500 F Sport also climbs just $100, to $80,775. Sending power to the front axle on either trim requires another $3,250. The LS 500h AWD hybrid now starts at $113,075, which reflects two price increases. Lexus removed the rear-wheel drive LS 500h from the lineup, so getting into the electrified LS stratum costs $21,500 more than it did for the 2021 model year. But Lexus also added more standard equipment to the AWD hybrid and boosted the price of the 2022 LS 500h AWD by $18,025 compared to the 2021 LS 500h AWD. The flagship sedan now gets Lexus Teammate Level 2 autonomy capability with Advanced Drive and Advanced Park standard. Advanced Drive invests the executive transport with the power to execute maneuvers like acceleration and braking to follow other vehicles, change lanes, pass slower vehicles and get through certain intersections. Advanced Park does just that. The Luxury Package is also standard, its features costing at least $17,000 to add on the entry-level LS.  The non-hybrid LS will offer a nine-strong exterior color palette, some of them a $500 or $595 upcharge: Atomic Silver, Caviar, Eminent White Pearl, Iridium, Manganese Luster, Matador Red Mica, Nightfall Mica, Obsidian and Ultra White. Ultra White isn't available on the LS hybrid. The 2022 LS is expected to reach dealers in late spring.   Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Toyota promises a next-generation Land Cruiser is on its way

On sale since the 2008 model year and facelifted twice in the interim, the Toyota Land Cruiser has lately begun rolling out the special editions. Last year we got the 2019 Lexus LX Inspiration, this year we got the 2020 Land Cruiser Heritage Edition. This likely means a changing of the model guard is close, the 300-Series Land Cruiser on the horizon to replace the current 200-Series. When Motor Authority asked Toyota SVP Bill Fay about the U.S. getting the next generation, Fay replied, "We are fully committed to the Land Cruiser for the foreseeable future." The reason for the question could have been Land Cruiser sales figures for the past 14 years, when the model never cleared 5,000 units. The swankier Lexus LX sibling sells in greater numbers, but even lumping the two trucks, they've crested 10,000 sales just twice since 2005. On top of that, two of the largest regional markets for the Land Cruiser are Australia and the Middle East, which have different regulatory regimes, and the 2019 Highlander has a three-row option. Why carry on with the Land Cruiser here? Fay told MA the body-on-frame bruiser is a "heritage vehicle," a staple in the U.S. lineup since 1958. But the Cruiser that comes next is expected to LS-ify its powertrain formula, which means getting rid of V8s for V6s. The 5.7-liter V8 with 381 horsepower, 401 pound-feet of torque, and an EPA rating of 15 miles per gallon combined should go away. The 3.5-liter twin-turbo V6 in the Lexus LS 500 gets the nod to take its place, as the Land Cruiser make concessions to fuel economy and emissions standards. A poster on a forum said it's possible that a Dynamic Force version of that engine might appear. As is, that engine makes 416 hp and 442 lb-ft in the luxury sedan and is mated to a 10-speed automatic, the same transmission said to replace the current eight-speed in the Land Cruiser. Automotive mediums predict a hybrid Cruiser, too, potentially with the same 3.5-liter naturally aspirated V6 and 10-speed auto in the LS hybrid, putting out 354 combined horsepower in the sedan. Because there are so many Land Cruiser versions around the world, it's impossible to say whether V8 options will die globally. Land Cruiser fans, either through desperation or good intel, say that isn't the case.