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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Jaguar Land Rover looks to hire hundreds of laid-off tech workers

LONDON — Laid off tech industry workers in Britain could find a new home at Jaguar Land Rover (JLR), as the 100-year-old luxury carmaker looks to hire hundreds of engineers to help develop electric car technology. The carmaker, which wants to become an "electric-first" business from 2025, on Friday announced a jobs portal for displaced tech workers to fill 800 roles spanning self-driving, electrification, machine learning and data science. The company said it believed workers leaving big tech groups like Amazon were most likely to have the required skills to fill new roles in Britain, Ireland, the United States, India, China and Hungary. The majority of the jobs will be in Britain. The hiring drive comes after thousands of layoffs in recent weeks at U.S. tech firms including Twitter, Meta and Amazon, some of which have offices in London and Dublin, Ireland. "Our digital transformation journey is well underway but being able to recruit highly skilled digital workers is an important next step," Chief Information Officer Anthony Battle said in a statement. JLR last year announced an electrification strategy under which all Jaguar cars would be fully electric by 2024 and an electric option would be offered across its entire portfolio including Land Rover. The company is owned by India's Tata Motors. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Green Hirings/Firings/Layoffs Jaguar Land Rover Technology Electric

Jaguar Land Rover releases a vintage-looking infotainment system for classics

Jaguar and Land Rover have a new option for owners of its older vehicles: a touchscreen infotainment system. Much like the Porsche classic infotainment head unit released a few years ago, this one tries to blend in with its interior surroundings. Five distinct designs of these "Classic Infotainment Systems" are offered in an effort to have an option that fits well with the interior of any particular car offered by Jag or Land Rover over the past few decades. Chrome and black options are available for Jaguars, while brushed aluminum and black are the choices for Land Rovers. The infotainment system has navigation with 2D or 3D maps and Bluetooth audio. Sure, you don't need to stream Spotify in a 1970s Land Rover, but now you can. Jaguar says it'll offer much higher quality sound with a 4 x 45 watt output from the single DIN head unit, but you might need to upgrade those ancient speakers to actually take advantage of it. There's no mention of satellite radio like Porsche's unit offers, unfortunately. It is a radio though, so we get both AM and FM functionality. Jaguar says it's "compatible with negative earth vehicles" (newer vehicles use negative grounding systems) and retails for $1,796 before taxes in the U.S. You can buy and have it professionally fitted at an "authorized" Jaguar or Land Rover dealer if you'd like as well. It's easy to shake your fist at such a device for classic cars, but this head unit tried hard to be an elegant piece — we're still not sure about slotting it into an old E-Type though... Here are U.S. specific model fitments: Jaguar XJ40; XJS; XJ Series 3 Sedan Land Rover Defender 90, 110; Range Rover Classic (93-96); Discovery 1 (94-98); Freelander (97-04) Related Video: Featured Gallery Jaguar Land Rover Classic Infotainment System News Source: Jaguar Jaguar Land Rover Technology Infotainment