2014 Kia Sedona Lx on 2040-cars

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Kia using quality and technology to increase sales and brand prestige

Kia is a long way from hawking the anonymous lozenge known as the Sephia on our shores. That was only 1994, though, and in less than 20 years the company has gone from judging its aspirations against Japanese budget competition to walking auto show floors checking out the German standard-bearers for tips on how to increase sales and brand prestige. In an interview with Automotive News, Kia executives laid out their plan for carving out a Volkswagen-like niche for the company whereby they could be viewed as the premium pick in a volume segment. Concepts like the Kia Cub, above, would seem to point in this direction.
Kia is keen to make sure its sales targets don't impinge on its quest for better and better quality.
Kia's prime directive is "an unrelenting focus on quality." The Japanese brands earned a reputation for bulletproof reliability, and Kia is keen to make sure its sales targets don't impinge on its quest for better and better quality - neither in-house nor for its suppliers, a trade-off we've seen go wrong before. It has a Pilot Center that studies each new model for potential production problems before being given the approval for manufacture, and it isn't until the quality control department gives the okay that manufacture can begin.

Kia Sportage makes a funny face in Frankfurt

The all-new Kia Sportage has made its big debut at the 2015 Frankfurt Motor Show, introducing sheet metal inspired by the brand's previous concepts. Our first post on the new model only featured a trio of exterior images, we now have shots of the redesigned cabin. As we said originally, both the Provo and Niro, a pair of 2013 concepts from Geneva and Frankfurt, inspired the exterior design. We still aren't sold on the new fascia, which reminds us of the old Subaru B9 Tribeca. Perhaps it'll grow on us. As for the interior, which we're seeing for the first time, it's, well, kind of exactly what we expected. The quality appears to be good and the overall design conservative. Conventional instruments flank a small color display that looks to be no more than four inches, while a larger touchscreen sits atop the center stack. Its main functions are controlled via a series of buttons found below the screen and above the HVAC controls. While the model on display in Europe sports a manual transmission, we'd expect no such gearbox to be offered in the US. Here, the smart money is on a six-speed automatic being standard, and we're betting there won't be any huge changes in the engine lineup. That should mean a 2.4-liter, four-cylinder in the base and volume models, while the range-topping SX will likely offer Hyundai/Kia's popular 2.0-liter, turbocharged four-cylinder, just like today's Sportage. We've got a full gallery of live images of the new Sportage available at the top of the page. Have a look and let us know what you think of Kia's work.

Car buyers are paying big money for technology they don't use

J.D. Power released the results of its Tech Experience Index study that measures "how much owners like [in-car] technologies and how many problems they experience with them." Among the study's findings, automakers are loading vehicles with more software and digital experiences that owners claim they never learn how to use or decide they don't need. For example, owners report to J.D. Power that gesture controls, like those used by BMW (spinning a finger, for instance, can raise or lower the audio volume), don't improve the overall ownership experience. In fact, gesture controls received the lowest overall satisfaction score in the study for a second consecutive year. In another example, the study found that 61% of owners claim never having used "in-vehicle digital market technology," while 51% of respondents said they didn't need it. Driver/passenger communication technology was another sore point with users, with 52% saying they have never used the technology, and 40% of those saying they have no need for it. (10 Features owners say they want, and 7 they really don't). Conversely, some technologies are well received by owners. For American owners, rear-view cameras and so-called "ground view" cameras were among the top three desired technologies. We assume that "ground view" is a surround-view or 360-degree camera system. The one-pedal driving possible in a number of EV's with adjustable regen braking also scored very high marks and few claimed issues.  While it could be argued that owners who don't want to use a specific piece of technology should just avoid using it, the reality is that all of these unused features add cost to the final price of any vehicle. Considering that the average transaction price of a new vehicle hit a record $45,031 in September of 2021, controlling spiraling costs is a big deal. J.D. Power's survey results found that dealerships can play a big role in explaining new technology to buyers. Scores for some technologies like trailer assistance received higher scores from owners who received training from their dealers. Unfortunately, 71% of owners say they were taught how to use tech from outside sources whereas only 30% learned from a dealer. The results of this study are the product of responses from 110,827 owners of current model-year vehicles that J.D. Power surveyed after 90 days of ownership from February through July 2021.