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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

The 2021 Kia Seltos and Kia Sportage are nearly the same size inside

The 2021 Kia Seltos unveiled here at the L.A. Auto Show slots between the Soul and Sportage in Kia's crossover lineup, but it's much closer to the latter in terms of size. In fact, the interior dimensions of the two are awfully similar. Take a look at the chart below. Second-row legroom is basically the same, which I can confirm, having sat in both Seltos and Sportage back-to-back. Headroom, however, is indeed better in the Seltos. Shoulder room is even quite similar. Taking a look in the cargo area, the Sportage's advantage seems to come from being deeper. It makes up for the Seltos being boxier, which should explain why it actually has greater maximum capacity.  So, if the two crossovers provide similar interior space (even if the Sportage is bigger outside), what's the point between the two. Why pay the extra $2,000 for a Sportage? For starters, take a look at those engine specs. The base Sportage engine has more horsepower than the Seltos' turbocharged upgrade, while blowing away the base offering.  Moving away from specs, the Sportage (above right) has a higher-quality cabin. The door sills and much of the dash consist of soft, low-sheen rubbery materials. The Seltos has hard plastic in those spots with some rubbery stuff stitched and applied to the dash. And while both Kia interiors have plenty of hard plastic, the stuff in the Seltos has a higher sheen and seems more prone to scratching. It looks and feels cheaper.  Frankly, this pair is awfully reminiscent of the Jeep Compass and Cherokee. They too have similar interior space, but differ in terms of performance, capability and refinement. After the Cherokee's recent facelift, though, at least these two Kias offer more greatly differentiated styling.    Here are photos of both the Seltos and Sportage for further comparison. 2021 Seltos View 29 Photos 2020 Kia Sportage View 2 Photos

Hyundai phone app adjusts EV performance settings

The latest automotive tech frontier is phone control. A few car companies have launched or are about to launch the ability to use your phone as your key, such as with the Tesla Model 3 and the just revealed 2020 Lincoln Corsair. Aside from being convenient, the technology offers the ability to save settings for different users. The latest application of the technology comes from Hyundai and Kia for electric cars, specifically letting users set performance parameters and bring them from car to car. The app allows the user to adjust several performance settings including amount of torque available, speed limits, throttle response, regenerative braking response, climate control energy use and acceleration aggressiveness. Basically, you can decide whether you want all-out speed, long-range, or a blend of the two. The more detailed settings are also nice compared to choosing between three or four pre-set blends of performance like on many cars. And of course parents would surely like the ability to limit speed and power for new drivers. What's perhaps more interesting are the ways settings can be brought along and shared. Hyundai suggests that when using a car-sharing program, drivers could have their settings uploaded to whatever car is being used so that you don't have to readjust things each time. People could also share their preferred combinations for others to use, possibly offering people less compromised combinations than they otherwise would have come up with. Hyundai could also offer recommended settings or tweaks to combinations to optimize efficiency or performance in certain conditions. It's all interesting stuff, especially for control freaks and tinkerers, and we'll see it in the near future. Hyundai and Kia say it will show up in future vehicles, though an exact date wasn't given.