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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Jos? Mourinho shares his fear in Jaguar F-Type R Coupe spot

Jaguar is in the middle of an image makeover. It wants people to know that it makes more than just big, comfy luxury cars. Underneath that there is an edge. In its recent ads, the company wants to be associated with a more tailored, witty form of villainy. The next step is showing that it's also fearless.
Many Americans might not be familiar with José Mourinho, but he's one of the premier soccer, or football, coaches in the world. He's nicknamed "The Special One." Mourinho worked his way up from an assistant coach to lead small teams but eventually took over international heavyweights like Real Madrid and Chelsea.
In a new ad for the Jaguar F-Type R Coupe, Mourinho talks about what it means to be afraid. You might think such successful people overcome their fears, but successful men are driven it, he claims. But being scared doesn't make a man weak - it makes him dangerous. Scroll down to understand what Mourinho is talking about and get an earful from the wonderful exhaust of the R Coupe.

2021 Jaguar F-Type convertible and coupe spied at the Nurburgring

We got our first look at the 2021 Jaguar F-Type back in May this year, and we were impressed with the edits Jag has in store. The F-Type hasn’t changed a whole lot since it went on sale in 2013, and this redesign looks like the most comprehensive update itÂ’s ever received. These latest shots show the British sports car running around the Nurburgring in both coupe and convertible body styles. We havenÂ’t seen the drop-top yet, so this marks our first look at this version of the new F-Type. Of course, the black soft top is up on this one, but it looks just how weÂ’d expect the convertible to appear. Both the convertible and coupe spied here appear to be high-performance V8 models with quad exhaust tips protruding aggressively beyond the rear bumper. Both these models are making use of their differing active rear wings on the track. The lit-up taillights in back draw our eyes with a shallow U-shaped design. One difference we note among the two is the rear valance/diffuser design. The coupe looks like itÂ’s rocking the design derived from the current SVR, while the convertible looks like an R. However, the tiny wing on the coupe looks nothing like the large one used on the current SVR. What might Jaguar be planning? What we do know is that this Jaguar is most likely still going to look stunning. The shape and silhouette of the car will stay the same, but the sheetmetal and styling elements are definitely going through a significant evolution. The big grille and thin headlights are in line to give the face an entirely new look. Even though Ian Callum has decided to step away from Jaguar Land Rover, he was undoubtedly involved with the design process of this F-Type.  We hope to see even more of this stylish British rocket as Jaguar presses on with development. Expect powertrain upgrades aplenty when itÂ’s finally revealed. These few prototypes weÂ’ve seen out driving spell good news for fans of V8 engines, too.